Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Managemen...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
Добрый день, нам нужно сменить Владельца контента, подскажите, как это сделать
I built an automation that creates child tickets for onboarding and the tasks show up as expected. But they don't carry over the fields that I've set for it to copy from the trigger issue. I've attac...
I'd like to be able to include the following values in an automated response to a new ticket submission. Ticket ID SLA Value of Expected Response How many tickets are open at the moment of submis...
Hi, I am connected to my JIRA project through ODBC. in my project I created a Customo field = customFieldId_10322 (SQUAD) This custom field is of the radio type, but I can't find its attributes in...
Hello and thanks for any replies. I am able to create a new slack channel for an incident through automation. Is there a way to make those channels private?
How can I customize the customer facing service desk webpagw ? and what is the url for a customer to access the service desk webpage
We have Project for each department like Tech support, Marketing, accounting. How can I create email for each department so when the client send email request it will go to the appropriate department...
As our admins are working on projects we are constantly being asked to log-in repeatedly. Is there a setting that we can adjust to stop this from happening?
Our organization would like to add our logo to the export and format the export so it can be shared without having to edit it after export. Is any of this possible?
Dear JSM community I started 2 days ago to look into the REST API, but now I am stuck to use / extract the payload of my GET ISSUE request. I have established for testing a very simple automation r...
I want to create an SLA using other fields like Tag, Component, Impact, Severity whatever field I decide cuz I have the following problem: I want to create an Incident which have &...
If a linked issue is "blocked by" the current issue why would it need to be done/deployed to close the current issue. We are trying to create dependencies by using blocks and blocked by. It d...
Does anyone know the additional features we are going to get from the new Jira import Wizard? Can attachments be moved more easily?
Hi Team, We are migrating customers from one instance to other instance. There are about 1000+ customers and we are unable to extract them to migrate. Any suggestions or alternate opti...
I just started using Jira and I am trying to setup some automation to help my team out. I want to setup some automation to automatically email (We already have email through Jira setup) the people at...
I have a form called OT access. It has following field, Employee First name, last name, Phone number, company name. When someone raise a request using this OT access form, the ticket summary s...
We have a company email that was linked to a customer but that was not supposed to happen as the email is used by all customers. The problem is, when a different organization raises an issue, the com...
Hello fellow Jira experts, we're currently in the process of establishing our first Jira Service Management (JSM) instance for IT and are seeking general project guidance from the community. We would...
My service desk agents primarily use workflow screens to transition issues. Every workflow step has a specific screen associated that has particular fields that are required for that step. This drama...
Our team is using the data center free trial and is looking through the settings and realizing that we don't see an export option available like the back up option in the cloud version. Is there way ...
We have a project in Jira Work Management where I would need to create some tickets for some of our end-users. How do I create a ticket that is linked to a specific project? I don't want to c...
Good afternoon: I need to do an automation, to check based on a radio button with two options, one to attach a file and the other to write in several text fields; How can I check if they have filled...
Hi there, I saw in this article that we can add one custom email. Is this correct in all cases?? While we will be using the portal and hopefully direct email will decrease, we'd still like to...
...ake action. They help you figure out what you need to do to make your dreams come true using their manifestation techniques. Whether you want to grow personally, do well in your job, or have better r...
I have team managed project with fields that linked to the fields in Proforma. For the dropdown options, if I update the Jira field to include another option and save the change, it drops the links f...
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