Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
Hi, I notice that there have been a few changes to the Atlassian Admin page. One new product role that has been added is called the product admin role. There is also a new role called the user acces...
How to segregate time spent by each agent on a ticket, as we just get the total time spent on the ticket but no segregation of time spent by each user/agent
We have status for each object, for example a checked out asset is with a user, if we move it Inventory we have it in stock, same for sold ect... Ive created object types for they...
We have OpsGenie and JSM. We haven't so far implemented Services in OpsGenie. What I want to implement is a service based event mgmt system which creates Incidents from event streams integrated int...
Hi, I am making a form which references an Object Schema of equipment with the attributes name, available, unavailable and total. I have 4 custom fields for accessing this data. The first custom fi...
Hello Community! I have a question that I am not being able to resolve. I'm in Insight and I want to create a new object of type "Deposito", which has several attributes, for example "Name" (Text ty...
We are using Jira Software and the Asset Management for Jira Application. The only thing I am missing (I think) is a Gantt/ Timeline View to help identify when a piece of equipment could bec...
Hello All, I am working on an automation to email out a notification to a group that is assigned a ticket. The way we are using our groups is calling them "assignment groups" in our Assets. The a...
I'm trying to add an automation so when a form is create will send a notification but I don't have the option to add a trigger, "Forms submitted", why is this? Thanks I tried to do this:&nbs...
So I created a form with a field using the Date field. When choosing from the the calendar, it appears dd/mm/yyyy. However, when inputted into the email using the custom field link (which is li...
Hi there, how can i write a query to generate tickets that come in every weekend constantly to track? Thank you.
so there is a email request in jira service management means through mail we can create the ticket means if i will send a mail to itms@abc.atlassian.net it will create a ticket so in my request type...
Hello, I need to give Project Managers the ability to create Company Managed Projects without making them Jira site-admins. These are the requirements they are asking for. create company-m...
Customer say they cannot raise requests, and I can't find anything wrong in the settings. They also want to be able to edit their own tickets.
Hi everyone, I am looking to export as much of my JSM Cloud project out and import it into our new data center instance. What can I do to get the most out of my export (as in carrying over as much o...
I realize the statuses can be displayed differently in portal, but I do not see the option to do it for slack view
Hello community, We are developing a plugin for Jira Data Center, and we are aware of the Platform 7 changes as described here: https://developer.atlassian.com/platform/marketplace/dc-apps-plat...
Hello, I am trying to make a google sheets that, when appropriate, creates a ticket in jira's servicedesk. To communicate with the servicedesk API I am using google's apps script. However, I am hav...
Hello, We have an issue with 190 attachments (screenshots and Excel files). Yesterday, we were able to see the previews but today nothing is visible. This is a huge problem. Please help us resolve ...
Hi All, We want to Restrict creation of Tickets based on Project Role. Can anyone help on how to achieve this. Thanks in advance.
Hi there, I am looking for a way to reduce the noise of notifications from the Jira Slack app. Our Setup We use Jira for project management and Jira Service Management for a Help Desk For ease o...
hello i am working on JSM DC 5.15 version. as per our requirement, we need to change Orange/Amber colour incidiation. Currently system take less than 30 minutes left for the SLA to breach. an...
Dear Experts, We are using Email This Issue Mail handler and we realized its ignoring attachments from JIRA tickets for the emails has scanned documents from printer. When we have checked the log a...
Hi We've migrated from Halp and there is a feature that used to work but appears to now be broken. If a colleague messages me in Slack and then I want to turn that into a ticket, I am able use...
We added the jsm chat assist bot to slack channel, but recently we found that some replies written in the thread were not synchronized to the jsm issue. The error message is: Something unexpect...
User | Count |
---|---|
21 | |
17 | |
15 | |
8 | |
8 | |
8 |
Subject | Author | Posted |
---|---|---|
17m ago | ||
an hour ago | ||
2 hours ago | ||
2 hours ago | ||
2 hours ago |