Hi Community Leaders! Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Management. We’ll an...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Managemen...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
hello, Could someone help me hide a priority type when opening the ticket? my JIRA is configured in Portuguese, Mais Alta = highest I want to hide this option
Hi all, Our IT Dept handles the intake of all system access requests via JSM, regardless of whether the apps are IT-managed. I would say 85% of our apps are managed by IT, but for those other 15%, w...
n Jira Service Management, how do I relate the SLA that I create to the maximum response times in an incident?
...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
We have Service Desk for our customers to enter tickets. Our Customer Support team routinely meets with our customers to review their issues list. They can't do this from inside Jira because th...
I am using Jira Service Management (cloud). This is an existing team-managed project. The team wants to add a work log, but this tab is not displaying within the issue view. I did check the features ...
I want a screen window to pop up after adding a value to a field in jira. Similar to a transition window. Is this possible?
Create custom request type templates for Jira Service Management to streamline support procedures and maintain project consistency. In my last article for Jira Software, Jira W...
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How do I modify my "Create" screen? My Create screen has multiple fields that I have removed from my Issues screen. I would like to remove these from the Create screen. Can you provide the step...
I manage the service desk for a software firm. We currently list all of our clients license expiry dates, cert expiry dates, etc... in a Sharepoint list. This isn't ideal as it's easy for users to mi...
Hi, I have a JSM portal on which I have several projects. a project is hidden on the portal. This is voluntary, users must go through another portal developed internally for various reasons. ...
I am trying to figure out how to create an automation where: 1) There are two projects. 2) Project 1 holds the trigger issue. When the description field is updated on the trigger issu...
I am trying to add a custom field called "KBSF Topic" to an automation. This is a short text field. I have tried issue.customfield_KBSF Topic, issue.customfield_KBSFTopic, issue.KBSF Topic.value. Wha...
Mi consulta es que tengo un flujo donde en un estado "En curso" se crean 2 incidencias automáticamente y se vinculan como "Review", y lo que me gustaria es que si la incidencia principal quiere pasar...
Hi, I'm having this odd issue. We have about 15 service desk agents who all have the same access to the service desk because they are granted access as a single group. But one of the service desk a...
Hello, I work for a small healthcare organization that recently transitioned from Data Center to Cloud. Even though it's only been a few months since we made the switch, we're already seeing a stead...
Hi, Can we create the jira automation rules itself from rest API, I am able to create it via Web UI, but for better management I want create the automation rules using JIRA API. Do ...
We're facing an issue while using the JIRA REST API to dynamically create required fields in the DOM. The problem arises because the types we get from the API sometimes don't match the actual input t...
Una vez que he creado filtros rápidos, quisiera "ponerlo en privado" para diferentes miembros/usuarios que trabajan en mi proyecto, es decir. si creo Test 1, Test 2 y Test 3 como filtros rápidos, Sol...
Hello Team, One of my colleagues is unable to log clock work in Jira. Gets the following error: Clock error (ID: lw65yf96). I have attached the screenshot of the error as well. The task is assigne...
Hi there! We would like to set up the Jira Portal, and allow users to use very strong passwords only. Where can we do that? Thanks, Máté
Hello everyone. I was wondering if it is possible to somehow trigger an automation rule every time an SLA gets paused using some workaround because out of the box there is no such trigger. ...
I have created the Rule for the daily stand up updates . It is allowed to trigger at scheduled time but it triggers multiple times, so i have to disable the rule . Please help me on...
I have a business project company managed and i want to edit the name of the columns of the project.
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