Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEg...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Pessoal, Boa tarde! Está constando que tenho + de 10 colaboradores visualizando minha área de trabalho, impedindo que eu edite os quadros. Porém, eu não tenho essa quantidade de membros visualizand...
Hi, We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let me know is it possible with out any ad...
...equestTypeCFVal = issue.getCustomFieldValue(requestTypeCF) //if 'requestTypeCFVal' value is as required then evaluate to true if (requestTypeCFVal == "Onboarding Service Request" ) { return true; } return f...
When an email request from an individual with an "email signature" is sent to JIRA, the system creates a large table of each image in the signature creating this huge ticket to have to scroll through...
Hello Atlassian Community, Could a feedback form/CSAT be designed and shared with customers easily? This would be made available to our customers via an email link or QR code. I know I can set up a ...
I have several pie charts to show open / closed tickets and would like to have the charts us ethe same colors, but I do not see this option.
I'm creating a workflow in slack in our support channel. I have a button that create a Jira ticket for each request. When the ticket is created, I want it to send it to a certain Epic/Board....
I cannot edit a free workspace eventhough the number of boards and collaborators do not exceed ten. Thanks
Hi Team! My organization and I are looking for ways to restrict access to one of our Jira Service Management Cloud service channels so that only customers who have Jira accounts can access it. ...
Hello, I would like to use my custom field "Template Description" on the request form when I create an issue, but I don't want to show it when I view the issue (because I use an automation to replac...
Hi Atlassian community, do you know if it possible to have an automation rule that adds a specific label when creating a subtask based on the issue type of the parent task? We are having severa...
Hi Community, We currently have three separate instances of Jira Service Management and are considering unifying them into a single instance. We've realized it's unnecessary to keep them separate an...
Hi Team, Can we copy forms from service project to software project when customer raises ticket and fills the form using jira automation. Thanks
I am configuring the support setup and want to define the levels of support, such as Level 1 (L1) and Level 2 (L2) support requests. I aim to create two queues: if an issue is not resolved by L1 supp...
Hello, In our organisation we are trying to implement a CMDB, and we wanted to use Assets. We wanted to use the Discovery tool, but doing test scans, instead of creating the Laptop type, it creates...
Hi I'm having problems trying to connect my Jira project to PowerBI. I have a URL and I created an API token, but the connection won't happen no matter what I try. I don't really understand this e...
Hello, We need to launch a public contract as soon as possible and for the tender we need to know the SLA support levels. Can you tell me the SLAs? Thank you very much.
잘못된 이메일 형식으로 고객추가를 했을 때 고객알림로그에 지난 21일 동안 전달되지 않은 이메일 알림을 확인합니다. 라는 설명이 있는데 잘못된 메일 형식으로 고객추가를 해도 고객알림로그 목록에 나타나지 않는데 어떻게 확인할 수 있나요?
i am trying to assign issue to a user using a library but it gives me this error Failed to assign issue. Issue DEV-7 does not exist or you do not have permission to see it.
Dear Team, We have a problem with the verification code; when we attempted to log in to Jira, we received no code.
Hi, We have an organization that a user created that we need to delete and I have set the products to cancel and as per attached the cancellation is pending and I have access until 11th May 2024. I...
Hi, We need tickets to be created from people emailing our service email. Just a email should create a new ticket. As of right now, tickets can only be created by already regristred customers and ...
Notifications are enabled Status are set (CSAT) feedback enabled but still no mail is received
Hello. I am not getting email notifications of certain types of requests. How to fix that?
Dear Community, I hope this email finds you well. I am writing to seek clarification on a few issues related to Jira authentication and token management. Jira Refresh Token Expiry: In our document...
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