Get hands-on experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to create a self-service knowledge base, automate common tasks, and how best practices can improve your service request management process.

This course covers both IT and business use cases, incorporating enterprise service management practices. Learn how Jira Service Management, including Assets, is used for asset management, and how Confluence is used for knowledge management. You’ll also see how to create and interpret Jira Service Management reports to gain insights for improving your process.

Before taking this course, we suggest you should be familiar with the topics covered in Managing Jira Service Projects like queues, request types, SLAs, automation, and the customer portal.