Atlassian Incident Management Essentials

Atlassian Incident Management Essentials

This courses teaches you the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.

During this course you’ll learn how Jira Service Management – including Opsgenie and Asset–can be used with these tools to resolve incidents:

  • Bitbucket
  • Statuspage
  • Slack
  • Atlassian Team Playbook

Before taking this course, we suggest you should be familiar with the topics covered in Managing Jira Service Projects like queues, request types, and the customer portal.

Training Level

Atlassian Incident Management Essentials sessions