This courses teaches you the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.

During this course you’ll learn how Jira Service Management – including Opsgenie and Asset–can be used with these tools to resolve incidents:

• Bitbucket
• Statuspage
• Slack
• Atlassian Team Playbook

Before taking this course, we suggest you should be familiar with the topics covered in Managing Jira Service Projects like queues, request types, and the customer portal.