Join a conversation with platinum solutions partner, Cprime, and apparel company Bombas. VP of IT at Bombas, James Kittle, shares how ITIL and ITSM best practices helped them overcome classic growing pains faced by every business. Hear how Bombas leveraged Jira Service Management to reduce back-and-forth between agents and customers, resulting in faster, more effective issue resolution. Learn about the importance of having a strong portal experience and delivering issue resolution at scale in a company on its journey to becoming a recognizable brand.