Sessions
Speaker highlights
Tracks for all teams
Find topics you care about most in our 4 tracks built for attendees like you.
Stay ahead of ever-shifting customer needs and release world-class products with confidence and agility.
Discover how to modernize IT and Dev processes to deliver better service management experiences at high velocity.
Session highlights
Check back for updates as sessions are added to the catalog and the full agenda is released.


The ability to make the invisible visible and establish a baseline for performance, reduce waste, and track progress over time is essential to value stream management. Learn to wield flow metrics and value stream baselines, like velocity, efficiency, and cycle time into quick, measurable, and sustainable impact for your organization.
Build a career that will last a lifetime with this career management session—starting with understanding your new role. Led by the Job Seeker Experience Team at Indeed, the #1 job site worldwide.

Learn how Confluence and powerful apps like Gliffy can help your team create transparency, capture ideas, and collaborate through any problem or project. We’ll explore the science-backed process of creative problem solving and provide actionable tips on how Confluence and Gliffy can support the contributors on your team each step of the way.

More process and a larger tool stack is not a panacea to help your team perform as you scale. You need to kick butt as an agile team in the small before you can scale. In this talk, learn about the foundations necessary to be an effective agile team and how Confluence and Jira can support high-performing teams. This talk is not for high-performing companies with multiple agile teams. But if you’re struggling, have more work than you can do, or are onboarding more teams than you can handle, join in! Key takeaways include: how to use Confluence and Jira to support building a culture of high-performing teams; the foundations you need in place so you can scale, be effective, and go at a sustainable fast pace; tips and tricks for doing just enough requirements gathering, problem domain modelling, UX design, architecture, test automation, and DevOps.


Atlassian and Tempo will partner to deliver a demonstration of the Tempo Timesheets Marketplace app. We’ll show how it can be leveraged by dev teams to easily track hourly effort and capitalize that work for Portfolio Teams in Jira Align practicing Lean Portfolio Management (LPM).

Remote work — it’s not only a flexible solution for increasing employee wellbeing, it’s also a way for your company to incorporate more diversity and inclusion. In this session, you’ll learn how remote work and flexibility can benefit employees of all backgrounds and abilities.

Experience the ultimate intranet solution with Mantra on Confluence Cloud. Designed with a sleek and modern website-like interface, Mantra provides personalized dashboards, theming, navigation, events, news, and posts, making it the perfect platform for streamlining internal communications and collaboration. With its innovative design and advanced features, Mantra sets a new standard in intranet solutions, offering businesses everything they need to effectively manage their internal operations.

The protectors behind Atlassian products will take center stage and discuss how they work diligently to keep your data safe. In this talk, we will walk through two real-world examples of how our security teams worked in unison to help protect customer data and how Atlassian's Team "Security Intelligence" fights security attacks every day.
Get insights to help your agile journey: clearer views into what teams are working on, their future plans, and showcase the value of work being done. Tempo’s solutions for Jira let you easily track time, plan allocations for sprints or PIs, and access metrics for more reliable forecasting. Additionally, Tempo provides adjustable, scalable visibility into work so you can get sophisticated metrics and drive continuous improvements to grow into a mature agile organization.

Amazon CodeCatalyst is a new integrated DevOps service that accelerates project setup, automates workflows, manages environments, and seamlessly integrates with Atlassian’s popular Jira issue tracking software. Learn how the Jira Software extension enables you to effortlessly connect your Jira projects in CodeCatalyst.

One part managing, one part juggling; project management is often a balance between getting work done and ensuring everyone gets timely, personalized, updates. Learn how Confluence changes the game by making project management a collaborative experience where everyone has access to the information they need to make projects successful.


Tired of lengthy and complicated app approval and deployment at your company? This session will explore the benefits of working with a single, trusted app vendor to speed up these processes and get new apps up and running much faster.Join a fireside chat with Appfire, Cprime, and a market-leading customer to see how they achieved quicker time to value by reducing approval time and streamlining deployment.

As Confluence Cloud has grown, it’s brought with it unique features, tools, and experiences that you won’t find anywhere else. Whether it's the improved visuals, powerful mobile app, intelligent content linking, data visualization, or versatile databases via a cloud-only app, there’s really nothing like Confluence Cloud. Join this talk to see how Confluence Cloud has enabled our teams to level up our collaboration game. Let’s turn Confluence into THE place to get work done.

Is your organization or team going through an agile transformation? If so, then you know it can be hard to figure out how to connect strategy and execution with the right Atlassian tools. In this session, Tracy Walton will explore five key differences between Jira Align and Advance Roadmaps, helping you to pick the right tool for your organization's needs.
Shine in your next interview: uncover the must-answer questions that show why you should be hired. Led by the Job Seeker Experience Team at Indeed, the #1 job site worldwide.
Come be part of this fast-paced, hilarious game show that tests your knowledge of Atlassian and our Ways of Working, with the chance of leaving with the grand prize and the title of Atlassian All-Star!
Hear from Atlassian certified professionals who have studied for—and passed—an Atlassian certification. Find out how they did it and what it’s done for their career. Join to learn how to get started on your first Atlassian certification!


We’ve designed a collaboration stack for increased output and meaningful connections while working 20% less. The walkthrough starts from the foundations in the Atlassian platform, and demonstrates a breadth of async practices that pull from products like Slack, HubSpot, and Figma. Join us to experience the learning outcomes of our journey in Umano, a digital agile coach, and witness the result of our wildest collaboration dreams in a brand new app for the Atlassian Marketplace.
Stand out to hiring managers with a resume that gets your foot in the door. Led by the Job Seeker Experience Team at Indeed, the #1 job site worldwide.


Bad Service Management (BSM) is an affliction that has plagued enterprises. BSM flares up when development, operations, and business teams work in silos. The symptoms? Bloated budgets, irritable teammates, dizziness from complex setups, nausea from outdated interfaces, blurred vision, and in some cases, even death (of deployments that fail to scale).
The best-known cure is to replace legacy ITSM. Discover the latest Jira Service Management advancements, and hear how other enterprises have joined the fight to end BSM now.



Digital-first enterprises today are often forced to forego modern collaboration tools to meet their security/compliance commitments. Atlassian is delivering the best of both worlds by bringing enterprise-grade functionality to Cloud, giving our customers cutting-edge tools without sacrificing trust. In this session, we will show you how Atlassian safeguards your data, and we’ll demonstrate some of our largest trust initiatives and launches across our products.



Ever had an idea that seems impossible to realize? Or unexpected obstacles that seem too big to overcome? That’s where teamwork comes in. From space travel and climate change to bugs in code and remote equipment requests, no task is impossible with the right team, apps, and practices. Join co-founders Mike Cannon-Brookes and Scott Farquhar to see how Atlassian can help your team achieve what’s impossible alone.

Collaborating on ITSM can often feel like bringing teams from completely different planets together. The tendency for IT, support, and development to work in silos has serious business implications, especially in incident management. Watch Ed and Nick from Appfire as they walk you through a demo of a Ground Control team supporting space exploration missions. You’ll learn how to modernize your ITSM by leveraging Jira and other tools for an out-of-this-world service desk.

How can you organize projects in Jira transparently while communicating in Microsoft Teams? How can you make interdisciplinary teams happier? Atlassian and Microsoft have partnered to connect autonomous teams and to unite work and information across tools. This session will look at the basic out-of-the-box and advanced integrations for Jira and Microsoft Teams (Atlassian’s Microsoft Teams app, Atlassian Assist, Microsoft 365 for Jira app). Join in to learn how to work with Microsoft Teams chat and channel conversations together with Jira and how to enhance your individual processes.

Join Forty8Fifty Labs as we discuss how to maximize your efficiencies in the discovery process for your Cloud Migrations. In this high impactful presentation, we discuss one of the most important steps in a successful migration, the discovery. What should you look for? How to overcome those potential challenges and how to make sure you have the most efficient discovery process so you can have a smooth and successful migration.

Agile software development is multifaceted and fast-moving. Driving quality into the process demands that developers, QA, and product owners work collaboratively to ensure the software meets the needs of end users. Testing strategies can help you specify what you should test, how to test it, who is responsible, and the exit criteria for the release. But you’ll need help from tools to help you manage the process, optimize work, and demonstrate release readiness. In this session, we’ll show you how test management solutions from Tricentis can help you improve software quality by enhancing team collaboration, streamlining operations, and providing greater visibility into software quality. What you’ll learn: How to improve QA and dev collaboration to drive better software quality How test management can help you enhance testing efficiency How Tricentis test management solutions improve visibility into release readiness How easy it is to get started with Tricentis test management solutions


Join Head of Product, DevOps, Suzie Prince and Head of Marketing for Atlassian’s Agile and DevOps Solutions, Justine Davis for the Agile and DevOps keynote live from the Venetian stage in Las Vegas. Join this keynote to learn how Atlassian connects the full view of work across your dev, IT, and business teams — with a connected data foundation that has never been done before.

As teams evaluate Atlassian cloud solutions, they are often faced with accepting compromises with their apps. Compared to Data Center apps, Cloud versions can suffer from decreased feature sets, or limited functionality. The good news? You may not have to compromise. Let draw.io's Mike Rink show you how to move to the cloud without sacrificing what you really need. He'll share how draw.io is designed to meet the unique needs of cloud users. Think a cloud app can't do it all? Think again.

Plenty of headlines in 2023 have warned that the tech industry is in for rough days ahead. But challenging times create opportunities – and at Tempo, our solutions can deepen resilience with improved efficiency, cost optimization, visibility, and execution excellence. This session explores how to hone your priorities, plans, capacity, and costs, while skillfully managing operational processes. Come see how Tempo can help you maintain sustainable, smart operations and weather unpredictable times.


The way to work in today’s climate involves a hyper-focused approach to prioritizing ideas and initiatives that drive the most business-critical results. It also requires balance between left and right-brained organizational thinking. In this keynote, discover how Atlassian’s solution drives creativity, automation, and analytics to keep your company well positioned for the long run.

When a team is working on different projects or from different locations, it can be easy to lose sight of the big picture. In this session, you’ll learn how to run a team sync meeting that keeps your projects on track and your team connected. We’ll discuss how to set up your agenda in Trello and some beyond-the-basics Trello features that can help you get the most out of your meetings.

At Confluence, we harness the power of big data to transform the way teams collaborate. This talk will equip you with the tools necessary to gain deep insights into how your team works together and empower you to unify your team‘s practices. We’ll be taking a deep dive into the rich features that Confluence Analytics provides and how you can use them to be a stronger team in today’s remote era.


The pandemic has forever altered ways of working for many, and organizations continue to adapt to this new normal. For product and service development teams, this means continuing to develop innovations at lightning speed while also navigating hybrid ways of working. This has brought new and amplified existing frictions to typical Agile practices such as PI Planning and Scrum Events, while also underscoring its primary importance in driving alignment around key priorities.

Atlassian’s product suite is engineered to help teams collaborate effectively. But true collaboration requires effective communication that clarifies complex concepts and aligns cross-functional teams . Incorporating visuals accomplishes exactly that—by using an intuitive visual language, processes, architectures, and ideas are quickly and clearly communicated. With Lucid, you can easily create these visuals and incorporate them into your Atlassian ecosystem.



Jira Align is uniquely positioned for connecting every team to the enterprise’s strategy, providing real-time visibility both up and down the hierarchy, and ultimately helping the organization optimize value delivered to customers. Just like the rollout of any major system across an organization, Jira Align implementations benefit from careful planning. Jump-start your own journey with lessons learned from the Jira Align teams at Prudential Financial and Southwest Airlines.



Are your applications built in the cloud production-ready? This session provides guidance on key components of a cloud operating model and illustrates common operational patterns. Learn how the AWS Service Management Connector can help streamline cloud operations in AWS by leveraging existing workflows and features of Jira Service Management Cloud. You will also get a walkthrough of use cases such as provisioning of AWS resources and security incident management in Jira Service Management Cloud.

In today’s fast-paced business environment, reducing time to market is critical for success. This session will explore the foundations of a healthy DevOps culture as well as practical strategies to help you classify services into tiers, assess application health and impact with Compass, and leverage feature flags to enable autonomous teams to deploy changes rapidly while minimizing the risk of deployment failures. You'll walk away away with effective approaches that you can implement in your organization to achieve greater agility and faster time to market.



Service management tools and practices are no longer just for IT teams. They can enable any team — from finance to marketing — to optimize their work, simplify processes, and improve visibility across teams. At NextEra Energy, non-IT teams across the organization use Jira Service Management to field requests with ease and reduce administrative overhead. In this session, learn NextEra’s blueprint for getting business teams started quickly with Jira Service Management, as well as how they coexist and collaborate with other teams in their organization using ServiceNow.

ScriptRunner is here to make your life easier and it brought a friend — imagine having Batman and Robin on your team! Unlock new customization powers with Behaviours on cloud. The latest feature of ScriptRunner allows you to conditionally change how fields behave when someone creates a new Jira issue. Join Customer Success Manager Bobby Bailey to learn how to apply "if-then" conditions on the issue create screen and gain control over both system and custom fields. Explore new ways to align Jira with your business rules and enable your teams to create issues more efficiently.


From slot machines to servers, Assets in Jira Service Management can track it all. Learn how to leverage asset and configuration management features to store, track, and manage assets across your environment in this end-to-end demo from Atlassian product experts.
Come be part of this fast-paced, hilarious game show that tests your knowledge of Atlassian and our Ways of Working, with the chance of leaving with the grand prize and the title of Atlassian All-Star!




Learn how Atlassian Analytics can bring meaningful insights to your organization. We’ll show you how to use the pre-built, in-product dashboards to get contextual insights across Atlassian products, analyze your Assets data to better understand usage and resources, and pull data from Jira Service Management, Jira Software, and external databases to make better data-driven decisions.
Atlassian Community Leaders come together to discuss how they work towards Atlassian Community’s shared mission to build relationships and expand Atlassian product knowledge. Join to find out how you can get involved and change your career trajectory—while making some friends along the way!

While automation, full stack teams, and cloud are commonly used practices in DevOps, they may not always work for everyone. Learn from Accenture’s Mirco Herring about understanding how you can guide your DevOps transformation with conscious decision making and unconventional practices such as deploying a broken build, not utilizing test automation, why implementing a team that isn’t full stack could be beneficial for you, and more.

The first step in a successful migration to Atlassian cloud is building a strategic plan — one that considers where you’ve come from and where you’re heading. After that, you have the ability to make the journey to cloud more than just a copy and paste — you can make it a transformation. Join us as we discuss how to build a migration blueprint, including creating an effective cloud tenant map.

Maintaining culture while scaling is a challenge for small and medium-sized companies, particularly with a remote workforce. In this session, we’ll discuss how one company built a scalable onboarding and enablement process that focuses on value — all entirely managed using Atlassian tools. We’ll dive into the processes, methodology, and tools used to onboard 200 people per year. We’ll also explore ideas such as just-in-time learning, flipped classrooms, and the importance of tools training.


In today’s digitally transformed world, a company’s technology is often synonymous with its value, blurring the lines between customer support and the teams that build and maintain digital products. The typical model where dev, ops, and support teams work in disparate systems is no longer enough. This talk will dive into what it means to be a “digital-first business.” You’ll learn about what’s next for customer support in Jira Service Management and how customers are using it today to deliver exceptional customer experiences.
Hear from Atlassian Community members like you and how they learned from (and leaned on) the support from Atlassian Community to build their careers and excel in their roles.

James Cameron built a career on bringing impossible realities to the big screen. The Academy Award-winning filmmaker, explorer, and CEO of Lightstorm Entertainment merges cutting-edge technology, expansive film production teams, and resonant storytelling to create the future (“The Terminator”), the past (“Titanic”), and entirely new worlds (“Avatar”). Join James Cameron and Scott Farquhar, Atlassian Co-Founder and Co-CEO, as they discuss how teamwork and technology come together to make the impossible, possible


In this session, we’ll walk through how one of our clients has used Trello to streamline communication workflow, increase transparency, and improve collaboration across their corporate communications team. You’ll gain a new understanding of the unique capabilities of Trello as a work management tool.

Learn how DISH Wireless leveraged Analytics across the entire Atlassian toolstack (Access, Jira Service Management, Jira Software, Confluence, Atlas, and Trello) to drive adoption and performance for a new line of business encompassing both technical and non-technical teams, including internal users and external vendors.


Businesses worldwide across various industries are pursuing enterprise agility due to its proven value in delivering higher efficiencies and streamlined performance. But the journey isn’t always straightforward or simple. In this session, Atlassian and Cprime Agile experts will go over what every enterprise needs to know to navigate maturity levels and achieve enterprise agility. You’ll also learn how Jira Align works to meet you at your existing Agile maturity and provides your organization with the data and transparency it needs to pivot in a changing world.



As the scale and complexity of your Atlassian stack grows, so does the need for tighter security and governance processes. But retaining control can become a black hole — a challenge that many admins are all too familiar with. In this session, discover how a leading satellite service provider rose to the challenge. Learn how, through workflows and automation apps from Appfire, they enforced many vital processes — such as data retention and vulnerability escalation — in a non-disruptive, auditable, and scalable way.



This session dives into the journey of Atlassian tools within PUMA and how the company became one of our first cloud customers in EMEA. You’ll learn how PUMA is using Confluence and Jira in the cloud and why they decided to move from Confluence Standard to Premium and from Jira Standard to Enterprise.


A few years ago, Accenture Technology in the DACH region began revolutionizing the internal working model, roles, and habits within their Agile unit. Under this new operating model, five thousand team members now have more self-organization and enjoy a more flexible, modern work culture. This session captures the essence of the team’s learning journey, including ways of working, habits, and how they leverage Atlassian tools to steer their business.



AI-powered bots are everywhere lately – they help generate images, write copy, and even code. In fact, we used one to help write this abstract! But when it comes to service management, the chatbot experience can be underwhelming. We’ve been hard at work solving this problem with the Jira Service Management virtual agent, which is purpose-built for fast, easy setup – no code or data science required. Join us for a session where we’ll walk through the simple virtual agent onboarding process and hear from Fastly about the impact they’ve seen automating tier-1 support interactions.

Within the company Red Hat, there’s a group that governs Jira processes for more than 1,800 projects and 12,000 associates — and it has been operating for the last two years. How is governance implemented in the open organization? Join this talk to learn how the Jira and Agile group inside Red Hat got started and remains a central piece of our Jira ecosystem.


Human Resources teams are under more pressure than ever to deliver better processes, solutions, and results for employees, people managers, and companies. By creating better processes for workforce planning, Jira Service Management can help alleviate some of this pressure. Learn how HR teams at Atlassian partnered with IT to come up with creative solutions using Jira Service Management to save thousands of hours.


A recipient of Jeff Bezos’ $100M Courage and Civility Award, CNN host and community organizer Van Jones will share perspective on what it takes to bring people together to drive seismic, seemingly impossible societal change across such areas as green jobs, criminal justice reform, and low-income tech eduction.


When the popular footwear company struggled to properly scale its Atlassian tools, it turned to Isos for help. Crocs now benefits from a streamlined request intake process, better team collaboration, more consistent user experiences, and standardization to support future growth. Learn how Isos used Jira Software and Jira Service Management to help the company achieve its goals.



For 170 years, the G+D Group has been a trusted partner for securing values. This session is about how Atlassian enables G+D to collaborate across different entities despite operating in a high security environment. We'll explore use cases, how to's, and best practices from different teams to showcase how every Atlassian product within the ELA serves a need of the business and how G+D’s agile transformation and collaboration is possible for you on both Data Center and Cloud.



Five years ago, our organization set out to transform our product development teams from waterfall to agile. In this process, we’ve faced many challenges, but by persevering, we have found success through better communication and collaboration, efficiencies in development, and improved quality. In this session, we’ll share what we’ve learned and accomplished through this experience and how Atlassian products have supported us in this transformation.

Discover eazyBI for Jira – a leading Marketplace app for analyzing and visualizing data across teams. For over 10 years, eazyBI has continuously improved, offering both, easier report creation and advanced data analysis capabilities. Join eazyBI CEO Raimonds Simanovskis at the next Atlassian Team event to hear about the latest updates and future plans. Rest assured, eazyBI’s SOC 2 certification adds a layer of security and reliability.


Join Paul Lechner from Appfire and Paul Renshaw from Clearvision (now part of Eficode) as they rehash a real business’s recent Jira consolidation. They’ll discuss the business drivers behind the consolidation, what stakeholders were involved, key planning steps, and what could have gone better. Whether you’re a small/midsize business or a full-scale enterprise, these two Pauls will share practical tips and tools you might consider when approaching Jira consolidation.



How does a large financial institution with a 100k global user base with millions of Jira issues and thousands of projects hosted on 24 Jira instances prepare for its Atlassian cloud journey? In this session, you will learn five key things you can do get your business ready. We’ll discuss our modernization journey and what we’re doing in preparation to adopt Atlassian cloud.

Unleash the potential of every team and create alignment on your company’s top priorities through OKRs. Let’s double down on inspirational, yet measurable, goals to drive clear focus areas and increased productivity. Enter Atlas from Atlassian to track your OKRs. Dive into the endless capabilities and see what’s possible across Atlassian’s suite of products — like how to use smart links to your best advantage.

Incidents and downtime are as inevitable as the common cold — and costly too. Does this suck? Yes. But there are ways to keep things running smoothly and find calm through the chaos. Whether you’re new to incident management or trying to tweak a sophisticated, long-running process, this talk is for you. We’ll cover 10 tips that are battle-proven and endorsed by real-life incident managers. Templates for your teams will also be available for download after the talk.




In today’s rapidly evolving business world, software teams are under immense pressure to deliver high-quality software, fast. However, the adoption of microservice design patterns and cloud infrastructure have added complexity, slowing software delivery and impacting developer experience. This session will provide insights into how platform engineering and Atlassian’s developer experience platform, Compass, can help software teams overcome these challenges. Join us to learn how to lift the complexity limit, reduce cognitive load, and unleash the potential of your software teams. Additionally, you’ll have the opportunity to engage in a panel discussion with experts and explore the latest platform engineering trends and strategies.

Onboarding is more than just Day 1 on the job and getting a new teammate online and up to speed. From reorgs to ramping up cross-functional teams, effective onboarding is the ongoing knowledge-sharing of processes, rituals, charters, and of course, team bonding — beyond the employee’s first day. Learn how to use Trello and Confluence to set up collaborative and fun frameworks that your teammates will continuously use throughout their role.

Transitioning to the Cloud means that for users, well-known procedures will have to be adapted and new features, implemented. It’s not only the technology that changes; routines and procedures will change too. In this talk, we’ll share how we implemented one of Atlassian’s core values — open company — in our Cloud migration project to support a successful journey.


At Atlassian, our goal is to help our customers get the most value out of their investment in our tools like Jira, Confluence, and more. As more customers plan their migration to Atlassian cloud (or have already migrated), it’s important to consider the people side of change as much as the technical side. This session will arm customers with strategies for planning for adoption and change management so that users can hit the ground running and get value out of Atlassian products quickly.



Join The Adaptavist Group and Bank of Cyprus to get insights on how a solid ITIL model and CMDB structure is imperative for a successful IT service delivery & management. You’ll also learn how tools like ScriptRunner and Assets in Atlassian JSM were utilized to enforce regularly scheduled application CIs, or adhoc revisions of specific attributes to remain audit compliant – a real-world use case on how to apply regulations on an ITSM CMDB functionality that is critical to business success.

Building transparency in sharing business goals across the company, and managing execution to that vision, can be challenging; even more so when attempting to condense it into a single system to reduce toil. Join Vibhu Ramakrishnan, Business Systems Analyst at Google to find out how they leveraged Jira Software and its plugins to simplify complex problems and processes in Google Cloud.

The way we work has evolved rapidly over the past three years. Teams have become remote, new systems and processes have emerged, and knowledge is being shared in radically different ways. Join us over lunch to unpack how product teams in Adaptavist have responded to these changes. Learn what’s worked for us and what hasn’t - and share your thoughts on topics like team alignment, task- and context-switching, and the next wave of evolution in this space.

An effective team planning session sets the tone for your team’s week. It ensures all functions of a team are aligned on the broader roadmap, overarching goals for the week, prioritized work, and who’s responsible for what. In this talk, we’ll dive into the key ingredients to a successful planning session, including how you can use Confluence whiteboards at all stages of planning. Christina will share real world examples and provide clear steps for how your team can implement the same process we use at Atlassian.

Chaotic structures, no overview, and constantly changing requirements — recognize any of these issues in your company? Us, too. Learn how we solved them with the Atlassian Platform in the cloud.


In a world where "change is the only constant," how can organizations practically navigate through that uncertainty? External and internal research has shown us the key to high-performing and resilient teams is connection. In this talk, we'll give you practical, actionable ways to build connection within your organizations to create happier, healthier, and more productive teams.

Product teams across many organizations often don't include their support teams in their development process until closer to a launch of a new feature or product. This can lead to losing valuable insights from their support teams, such as which features are most in demand and what their customers actually want. In this session, we'll examine how an organization improved their support engagement through the use of tools such as Trello, Jira Service Management, and Confluence.

By reducing Jira customizations by 99%, Fidelity Investments significantly improved performance and usability. With 30,000 users and 5,000 Jira projects, this was no easy feat. Learn how Fidelity Investments reduced to 12 workflow statuses, less than 100 custom fields, and only one workflow. The team will discuss how they won over customers and how these changes improved those customers’ opinions of Jira.

Netflix isn’t the typical company and its cloud migration isn’t the typical story. The journey to Confluence Cloud started routinely but slowly went sideways. Layers of data cruft from a decades-old, on-prem install; gaps in the migration tools; and migration testing that felt more like a slow spiral to nowhere led to a crisis point. In this session you’ll hear how new tools were developed on the fly to close the spaces between and how that led to a migration low on drama and high on likes.


From new users to Confluence pros, the most common questions we get are about creating sites that are easy to navigate and increase team productivity — but are also scalable. How should I structure my Confluence site? Should I make a new space for that? How do I find the right content? While there aren’t simple answers, we can empower you with a UX-driven approach you can use to build the most efficient and effective Confluence instance for your teams.

In early 2022, the Atlas team had a loneliness problem. As a fast moving team, we tended to split down into small workstreams of one or two people, but retros continually highlighted loneliness and isolation with this approach. With General Availability approaching, the team decided to take a novel approach to solving the issue — the Uber Stream: one team delivering three projects simultaneously. This is their story.

Trello Enterprise is getting its biggest update in the last 5 years. We have integrated Trello Enterprise with Atlassian Admin and unlocked long-awaited admin capabilities like user groups, SCIM IdP user provisioning, as well as a unified way to manage all of your Atlassian products in one place, Trello Enterprise included. In this session, you'll learn how to reduce administration overhead and take advantage of these new capabilities.
Hear from peers who used University to improve their skills and career. Learn their unique tips and tricks—take home an idea or two for your own Atlassian instance!

They’re not alluring. They’re not fun. But forms are the name of the game when it comes to collecting data. This session will cover four use cases to show how teams have been able to adopt Jira Service Management by using forms to collect better data in Jira, provide better service, streamline processes with form automation, and reduce custom fields.


In this session, we'll explore how Jira Service Management can be used to build new business-specific workflows and processes outside of IT, discuss how the concept of an “asset” is more than laptops, monitors, and keyboards, and discover how the right intake process can streamline everything.

Atlassian products have steadily evolved into a collaborative platform for every team type. As more and more business teams join the ecosystem, new features, apps, and best practices emerge to support smooth collaboration across teams and departments. In this session, you’ll learn how to connect your business teams to software and IT teams for better cross-product and cross-team collaboration. We'll see how tools and best practices can be aligned to create cross-department workflows and we'll use enhanced dashboards for seamless integration.

What if you could build an intranet or knowledge base seamlessly integrating JSM support, or a support desk with Confluence documentation front and center? What if you could build any number of hybrid sites like this for any audience or use case, all from one Atlassian instance? Join Raj Sehmi as he shows you how Refined multiplies the value of your Atlassian stack by unlocking new, richer use cases for Confluence and Jira while delighting users with sleek, accessible design.


Many organizations face challenges with finding information, collaborating across teams, and getting access to all the different tools. Atlassian Together is our new work management solution of our best-in-breed products that give knowledge workers access to Trello, Confluence, Jira Work Management, Atlas, and Access, while being on the same platform as tech teams. In this session, we’ll walk through the benefits of using all these tools together.

Is your organization or team going through an agile transformation? If so, then you know it can be hard to figure out how to connect strategy and execution with the right Atlassian tools. In this session, Tracy Walton will explore five key differences between Jira Align and Advance Roadmaps, helping you to pick the right tool for your organization's needs.

We all want better meetings, but if you're using Confluence, you might have the exact tool you need to banish bad meetings forever. draw.io's Community Engagement Coordinator, Carlotta Kuhn, will show you five simple ways to keep your meetings efficient, productive, and collaborative. Whether you're getting together in person around a conference room table, or reaching across the globe through a video call, you're sure to find some helpful advice for beating meeting malaise.

Speaker: Bobby Bailey Stitch It is a new Atlassian integration tool from the creators of ScriptRunner. In this introduction video, Customer Success Manager Bobby Bailey will show you how with Stitch It, you can leverage the power of code to integrate your Atlassian apps with your other tools, all from one central integration hub. We'll explore how to synchronise Jira instances while sending alerts to Slack and exporting data to other apps, all from a single custom integration.



Join us for two back to back keynotes. Impossible Alone: Charting a new era of teamwork. Immediately after, join us for END BSM NOW
First Impossible Alone: Charting a new era of teamwork.
Ever had an idea that seems impossible to realize? Or unexpected obstacles that seem too big to overcome? That’s where teamwork comes in. From space travel and climate change to bugs in code and remote equipment requests, no task is impossible with the right team, apps, and practices. Join co-founders Mike Cannon-Brookes and Scott Farquhar to see how Atlassian can help your team achieve what’s impossible alone.
END BSM NOW
Bad Service Management (BSM) is an affliction that has plagued enterprises. BSM flares up when development, operations, and business teams work in silos. The symptoms? Bloated budgets, irritable teammates, dizziness from complex setups, nausea from outdated interfaces, blurred vision, and in some cases, even death (of deployments that fail to scale).
The best-known cure is to replace legacy ITSM. Discover the latest Jira Service Management advancements, and hear how other enterprises have joined the fight to end BSM now.

James Cameron built a career on bringing impossible realities to the big screen. The Academy Award-winning filmmaker, explorer, and CEO of Lightstorm Entertainment merges cutting-edge technology, expansive film production teams, and resonant storytelling to create the future (“The Terminator”), the past (“Titanic”), and entirely new worlds (“Avatar”). Join James Cameron and Scott Farquhar, Atlassian Co-Founder and Co-CEO, as they discuss how teamwork and technology come together to make the impossible, possible


A recipient of Jeff Bezos’ $100M Courage and Civility Award, CNN host and community organizer Van Jones will share perspective on what it takes to bring people together to drive seismic, seemingly impossible societal change across such areas as green jobs, criminal justice reform, and low-income tech eduction.

Admins could spend countless hours learning the inner workings of Jira’s powerful feature set – but that doesn’t mean they should have to. Setting up your service desk should be intuitive, regardless of if you’re new to Jira Service Management, or a certified expert. That’s why we’ve added new features that simplify configuration complexity without sacrificing functionality. Join us for a walkthrough of the latest releases that make it possible to build better service desks, faster, no matter your experience.


This session co-presented by Cprime and T-Mobile will look at how the communications leader T-Mobile has applied CI/CD techniques to control and distribute complex Jira customizations throughout their environments. Learn how they use GitLab and a well-defined change management procedure to speed up code promotion and review while raising the standard of value delivered to their customers.
Amazon CodeCatalyst provides integrated set of DevOps tools that help software teams plan, code, build, test, and deploy applications on AWS in a streamlined, integrated experience. Amazon CodeCatalyst includes extensions that help you add functionality and integrate with products outside of CodeCatalyst like Jira. In this session, you’ll learn about CodeCatalyst and use of Jira extension to access Jira projects, search/update Jira issues from CodeCatalyst and view CodeCatalyst events in Jira.


A hallmark of lean thinking is reducing waste, or “maximizing the amount of work not done” as stated in the tenth principle of the agile manifesto. Classic lean metrics now known as “flow metrics” are key measures of efficiency. When coupled with outcome metrics such as OKRs that measure effectiveness, lean metrics help organizations of all sizes inspect and adapt their practices to optimize the flow of value delivery. Join Valiantys’ head of enterprise agility to learn the basics of flow and how to measure it with Atlassian tools.


Join the Bitbucket Cloud and Data Center product managers as they discuss potential migration strategies from Bitbucket Server licenses. They will walk through the similarities between the products, share best practices and tips for a smooth migration, and encourage you to take your time with your move. This is a great opportunity to learn from both Cloud and Data Center product managers at the same time.

This session will showcase how a Ukrainian company built a digital team and created an accommodating work environment using Atlassian. Despite learning how to work under extreme circumstances, this team used Jira Software, Jira Work Management, and tools from the Atlassian Marketplace to decrease the mental pressure on each team member. Hear from the team itself about how they built a culture of transparency, accountability, and efficiency.


To manage a key capital procurement process, Ginkgo Bioworks selected and implemented Jira Service Management Assets. In this session, we’ll discuss the specific financial requirements and key functionality needed in a CMDB and how Assets exceeded the need — plus, how much money and time they saved in the process. See what Ginkgo Bioworks implemented both in Assets and in key process areas to ensure appropriate usage and adoption.

This session dives into how Australia’s largest bank with a user base of 25K users migrated their Data Center instance of Jira to Atlassian’s Cloud. The Commonwealth Bank of Australia (CBA) is the first of the Big Four banks in Australia to do this. See how CBA was able to comply with the industry’s regulatory and security requirements and successfully migrate to cloud.

Revolutionary work requires an army of diverse teams, but bringing them together presents its own challenges. Communication silos, derailed meetings, and missed deadlines are the painful, yet all too familiar, realities of misalignment.
In this session, you’ll see how Confluence can be used to bridge common disconnects between cross-functional teams and eliminate unnecessary setbacks. By the end of this session, you’ll walk away with tangible next steps to reduce disjointed work, increase speed to market, and create more powerful outcomes, with Confluence.

You know you need Confluence, but which plan is best for your team, and how do you know when to advance to another tier? After attending this session, you’ll have a better understanding of the differences between the Confluence plans, how each will make an impact within your organization, and how Confluence scales with you as your organization grows and business needs become more complex.


Knowledge management is power. The ability to share timely, accurate information across your organization is crucial to business success, yet many teams forget or struggle to incorporate this key practice into their service management strategy. Join this session to learn how Confluence along with Jira Service Management can help modern enterprises facilitate knowledge sharing to seamlessly put critical information at their team’s fingertips.


For marketers launching multi-touch campaigns, there are endless goals, content, and metrics to manage. Eighty percent of Fortune 500 companies already use Trello for their large-scale collaboration — but sometimes, one product isn't enough to crush large goals. In this session, see how your large-scale and distributed teams can achieve their campaign goals with these key takeaways, tips, and examples on what to do (and what not to do) with Trello, Confluence, Jira, and more.

Modern IT leaders know visibility into the work empowers quick pivots to maximize the delivery of customer value. Join us to connect the dots between product, design, and engineering teams for supercharged work management workflows that take ideas to execution faster. Learn how to cut waste, optimize costs, and preserve tool choice autonomy while establishing centralized collaboration and total alignment through intelligent integration with Miro and Jira Work Management.

It's diagramming in Confluence, but how you've never seen it before! Join our expert Bastian Schmitt as he takes you on an adventurous journey through the world of drawing and diagramming with draw.io. Alongside a colorful group of characters who are participating in a role playing game, Diagram Master Bastian will show you how to create Confluence diagrams and whiteboards that help your team collaborate better together. Take part in our demo and learn why draw.io is "one tool to rule them all".
Elsevier, a global leader in information and analytics, embarked on consolidating 18 instances into one cloud environment for ten thousand users. By migrating to cloud, Elsevier removed knowledge barriers and enabled teams to drive higher value to their customers. In this session, the Elsevier team will walk you through their experience with the migration team and Clearvision, and how you can develop your own migration strategy.


Learn how to work smarter and faster in Jira Service Management with Isos Technology’s Solutions Engineer Nick Nader. Nick will discuss change management best practices and how you can customize Jira Service Management to better serve your organization.


A leading Nordic bank with over 15,000 employees, SEB was using a legacy ITSM solution that wasn’t fit to meet their integration or configuration needs. Seeking a better solution for Dev and Ops, SEB chose Jira Service Management as their tool of choice. Learn more about SEB’s journey to Jira Service Management and migrating 4,000 agents to a new and improved platform, and what’s ahead for them.



When the world's largest Internet domain registrar and web hosting company was looking to drive efficiency and cost savings with their Atlasian tools, GoDaddy turned to Atlassian and Isos Technology for help with migrating 13,000 users from Data Center to Cloud. Hear from GoDaddy about how their transformation journey is enabling them to optimize a complex Atlassian environment and deliver tangible value to the business that simply isn't possible on Data Center.


Join this session to explore how Lufthansa Systems implemented their "Customer Service Portal" and learn how you can use their integrated approach with Jira Service Management, Jira Software, Confluence, and Assets (formerly known as Insight) to optimize your customers' experience.


Join us as we take you on a tour of Jira Service Management. We’ll show you several features that will help you deliver exceptional service experiences, rapidly resolve incidents, seamlessly deploy changes, and respond to requests at scale. You’ll discover how your dev, IT operations, and business teams can collaborate at high-velocity with Jira Service Management.
Collaborating on ITSM can often feel like bringing teams from completely different planets together. The tendency for IT, support, and development to work in silos has serious business implications, especially in incident management. Watch Ed and Nick from Appfire as they walk you through a demo of a Ground Control team supporting space exploration missions. You’ll learn how to modernize your ITSM by leveraging Jira and other tools for an out-of-this-world service desk.

The agile manifesto tells us individuals & interactions should be more valued than processes & tools, however the post-covid-era and shift toward remote work has demonstrated the balance of these ideas has shifted. The goal is that our processes are more transparent and tools are easier to use. In this presentation, Sam Ayres covers unique offerings that help to unleash the potential of every team. By joining, you will receive discount codes for the offerings covered.

In this session, Mike will give a technical walkthrough of a fully-automated DevOps platform that runs on Atlassian and your choice of cloud. The tools, frameworks, & automation applied to and integrated with Atlassian applications are what take this platform to the next level. You will learn how the platform leverages Atlassian tools along with automation via Prometheus and other tools and frameworks. You will get insights on real-world examples based on the use of the DevOps platform.

Don’t have a clear overview of your Jira projects? You are not alone. Many companies like Adobe and Nike faced the same problem. Until they implemented Epic Sum Up. With Epic Sum Up you can track your project status; identify potential budget breaks; and create simple live reports in five minutes. Join Andreas and discover how Epic Sum Up can improve your Jira project management.

Software delivery speed is key to gaining competitive advantage. Companies are implementing Agile and DevOps to deliver new value to customers fast and often. But, the idea of deploying (unfinished) code multiple times a day is unsettling to most. How can organizations ship code continuously, while protecting customers from in-field issues? Learn how Progressive Delivery gives release teams the control they need to ship confidently and development teams the flexibility to work at their speed.


Over the past three years, Lumen has transitioned from a largely waterfall-based delivery model to full adoption of SAFe practices and behaviors. A key to that transition? Lumen’s adoption of Atlassian products. Join this session to learn more about Lumen’s SAFe journey, and how Lumen has leveraged Jira Software, Confluence, and Jira Service Management.

When meeting partners, teammates, or clients, first impressions matter. And a doing it on video with less physical space and more factors to consider, like tech and Zoom fatigue, it can be a challenge to stand out online.
Enter: The TEA Method, a framework focused on Tech, Energy, and Aesthetics, developed by 5x-LinkedIn Learning Instructor and top-rated virtual speaker Lorraine Lee. Learn the essentials you need to make a great impression on video, capture attention, and create the perfect video setup.

When growing a product company, we're often focused on the typical business resources required: human resources, development tools, and customer support. This talk looks into the massive hidden resource of information that's created, shared, and discarded throughout the product development process. If we're not careful, too much, or too little of it can make or break the team. Learn what information investments you can make to empower your organization and enable your users.

Amazon CodeCatalyst is a new integrated DevOps service that accelerates project setup, automates workflows, manages environments, and seamlessly integrates with Atlassian’s popular Jira issue tracking software. Learn how the Jira Software extension enables you to effortlessly connect your Jira projects in CodeCatalyst.

Just say no to security vulnerabilities! Find, fix, and remedy vulnerabilities early and often. Break the silos between development and operations teams with automation and integrations to keep your teams and tech stack dialed into speedy delivery that prioritizes security upfront.


What is service engineering? And what can we learn from a band of rebels about delivering better outcomes by combining ideas from agile, DevOps, ITIL 4, sustainability, FinOps, and a whole lot more? Hear some lessons learned from the field in how to leverage the Atlassian platform to engineer great services that solve meaningful problems for customers, organizations, and societies.

In an increasingly distributed world of work, communication is pivotal for teams to collaborate — but it’s harder than ever to get right. The conversation in thought leadership generally skews toward communicating within a team; rarely do we talk about how to effectively communicate between teams. In this session, we’ll show you how to equip every teammate with the toolkit to communicate async with stakeholders at the right level of detail using tools like Atlas and Confluence.


Join Head of Product, DevOps, Suzie Prince and Head of Marketing for Atlassian’s Agile and DevOps Solutions, Justine Davis for the Agile and DevOps keynote live from the Venetian stage in Las Vegas. Join this keynote to learn how Atlassian connects the full view of work across your dev, IT, and business teams — with a connected data foundation that has never been done before.


Join a conversation with platinum solutions partner, Cprime, and apparel company Bombas. VP of IT at Bombas, James Kittle, shares how ITIL and ITSM best practices helped them overcome classic growing pains faced by every business. Hear how Bombas leveraged Jira Service Management to reduce back-and-forth between agents and customers, resulting in faster, more effective issue resolution. Learn about the importance of having a strong portal experience and delivering issue resolution at scale in a company on its journey to becoming a recognizable brand.


Jira is widely used to optimize key initiatives and processes across a business. But administrators face challenges in managing years of data and manual processes that can lead to unnecessary system downtime and long hours of work.


The way to work in today’s climate involves a hyper-focused approach to prioritizing ideas and initiatives that drive the most business-critical results. It also requires balance between left and right-brained organizational thinking. In this keynote, discover how Atlassian’s solution drives creativity, automation, and analytics to keep your company well positioned for the long run.

Managers often associate “playing at work” with goofing off or wasting company time and money. But what if play was a crucial component to building a solid foundation for your team? What if it could help create a sense of belonging and psychological safety in the workplace and rekindle morale — especially in times of uncertainty? In this workshop, we will explore how play is key to building camaraderie in this surreal new reality of work.


When customers see value in your product, they stick around. So how do you communicate value early, often, and at every touchpoint? It starts with customer education through great documentation. Where Confluence powers your team, Scroll powers your documentation. Together, they enable you to create a flexible, extensible knowledge base right in Confluence that’s ready to support your team, educate your customers, and ensure everyone has the information they need anytime, anywhere. In this demo, you’ll learn how to transform Confluence from a team workspace into a fully-featured documentation solution with Scroll.