Damian is continually seeking to help organizations achieve service excellence as the boundaries between biz, tech, arch, dev, sec, ops, apps, infra, agility, reliability, cost, risk, etc continue to blur. He is passionate about the end-to-end management of services that power businesses with an intellectual curiosity for how technology is used by people to improve the way they work and live. He is also an author of ITIL® Service Strategy (first edition) and ITIL4® Digital Transformation.