Lars Lipecki is the product manager for all things Atlassian at Lufthansa Systems and therefore responsible for the provision of Jira and Confluence services for the whole Lufthansa Group and the over 300 airline customers of Lufthansa Systems. He has been a process management afficionado for most of his professional career and speaks ITSM fluently, from both the design and implementation perspective. He is bringing a mixed bag of experiences to his role as product manager, from starting as a service desk agent back in ’99 to introducing O365 to LSY as project manager just before Covid hit.