Nicole is a product marketing manager on the ITSM team at Atlassian. She is passionate about evangelizing the value of Jira Service Management’s innovative conversational support features, including chat-based ticketing and the new virtual agent (currently in alpha). Outside of work, you can find Nicole chasing around her dog Posy, belting karaoke, or experimenting in the kitchen with a new pasta recipe (and sometimes all 3 things at once).