What do you do when information is siloed in multiple tools, but users don't want to switch? Lithuania’s 1st unicorn, Vinted, knew change would be hard, but the visibility, collaboration, and savings would be worth it. Learn how they centralized tools and connected tech and business teams with Jira, Confluence, and Jira Service Management.

Key takeaways:

• How Vinted evaluated and chose Jira Service Management for internal support
• How they expanded Jira beyond engineering teams and went all-in on Confluence for knowledge management across teams and vendors
• How IT Support achieved 5/5 CSAT scores and 95%+ SLA performance with automations, custom forms, and strategic integrations
• How teams are using AI to further improve efficiency and speed