The core challenge in IT asset management is that many IT Service Management (ITSM) systems are hindered by poor-quality asset data. Reliance on static Configuration Management Databases (CMDBs) and manual updates leads to inefficiency, increased downtime, and user frustration. This session will highlight how crucial focused, accurate, and timely asset data is for effective ITSM, stressing that the tools themselves are only as good as the information they receive.

Join us to learn how automated discovery solutions like Lansweeper can streamline asset identification across IT, IoT, OT, and public cloud environments by enriching assets and configuration management systems and integrating seamlessly with Jira Service Management Assets and Assets Data Manager.

Key takeaways: 

• The importance of focused, timely, and accurate asset data
• Automation is crucial for effective asset management
• Steps to implement automated, integrated data discovery