This high-energy, hands-on workshop brings service management to life — one brilliant idea (and mildly chaotic process) at a time. Through engaging scenarios, creative exercises, and collaborative problem-solving, we’ll explore how to design service experiences that don’t just work… they shine.

Together, we’ll unpack common frustrations like clunky intake forms, unclear ownership, invisible assets, and the dreaded support black hole. Then, we’ll rebuild using smart processes, automation, AI, and a healthy dose of imagination. Whether you're new to Service Management or deep in the trenches with Jira Service Management, Customer Service Management, and Service Agents, this session is your chance to reimagine what great service can feel like.

Expect laughs, lightbulb moments, and practical takeaways you can apply right away. Come ready to build, rethink, and add a little sparkle to your system of service.