How does one of the world’s largest food and beverage companies deliver fast, consistent, and high-quality service across brands, regions, and functions? Join Nestlé leaders for a lively panel conversation as they reveal how they transformed their global service operations for the MSE Tool Chain Team (Marketing, Sales, and eCommerce).

Discover how Jira Service Management, Confluence, and Atlassian AI, powered by Cprime’s expertise, are helping Nestlé streamline requests, unify service delivery, and accelerate response times for iconic brands like Nespresso and Purina.

This interactive session dives into Nestlé’s journey, sharing practical lessons, success stories, and the impact of AI and automation in scaling service excellence across a complex enterprise.

Key takeaways:

• See how connecting teams, tools, and stakeholders can make service delivery smoother and more effective
• Explore ways to automate repetitive tasks and speed up response times across your organization
• Understand how AI and smarter workflows can improve consistency, agility, and collaboration
• Learn practical lessons from scaling service excellence in a complex, global environment that you can apply to your own teams