Customer service is often where the richest signals about product quality, incidents, friction, and unmet needs first appear — yet those insights can get trapped in support tools and handoffs. 

In this 15-minute session, we’ll show how Atlassian’s Customer Service Management (CSM) integrates customer service into the Atlassian System of Work. We will show how CSM, powered by AI and the Teamwork Graph, breaks down silos between teams and brings customer insights to the centre of the organisation — resulting in faster resolutions and better products and services.