Customer service is often where the richest signals about product quality, incidents, friction, and unmet needs first appear — yet those insights can get trapped in support tools and handoffs. In this 15-minute theatre session, we’ll show how Atlassian Customer Service Management brings customer service into the Atlassian System of Work.

Attendees will see how CSM, powered by AI and the Teamwork Graph, gives support teams the context to deliver faster, more personalised service while staying connected to software, IT, and product teams. Instead of re-explaining issues across systems, teams can collaborate from a shared view of the customer, related incidents, feature requests, knowledge, and work already happening across Atlassian tools; all whilst customers benefit from faster resolutions, and more personalised service.