This session takes attendees through an end-to-end journey of building an AI agent for a real, high-value customer problem: triaging incoming requests and routing them to the right team with the right priority. The session shows how teams identify an agent-worthy use case, turn messy support workflows into clear requirements, build the solution live in Rovo Agent Studio, and define the evaluation approach needed for trusted rollout.

Attendees leave with more than a demo. They leave with a practical framework to spot the right use cases, draft effective agent instructions, connect knowledge and actions, and pilot a triage agent in a controlled, measurable way.