Learn how to configure Jira Service Management queues that help agents triage and prioritize incoming work, from defining conditions and priority groups to organizing queues for your team’s process. Queues are a core part of service spaces that support how your team intakes, triages, and fulfills requests.

In this session, you’ll learn how to:

• Configure agent-specific and shared queues for triage
• Use JQL queue conditions
• Sort and reorder queues by priority
• Follow queue configuration best practices
• Create queue priority groups
• Recognize ways agents can personalize their view