The first minutes of any incident are wasted: responders context-switch between Slack, monitoring dashboards, runbooks, Jira, and deployment history before meaningful action begins.

This 15-minute session shows proactive ops in Jira Service Management, powered by Ops Expert, Atlassian's AI agent for IT operations. Unlike tools that wait to be asked, Ops Expert operates continuously across the surfaces teams already use, carrying context throughout the full incident lifecycle. It draws on the Teamwork Graph, including service ownership, change history, past incidents, and runbooks, to act with the right context at the right time.

See how Ops Expert handles the full spectrum of incidents – from simple to complex – and continuously feeds resolution insights back into runbooks, deployment practices, and change management. Walk away with three ways you can deploy Ops Expert across your incident workflows to detect and resolve incidents before your customers ever feel the pain.

Key takeaways:

• What end-to-end AI-native ops looks like in practice
• How Ops Expert reduces MTTR today
• Where the proactive ops vision is headed in Jira Service Management