Most incidents are preventable, but responder teams are too busy context-switching across Slack, monitoring dashboards, runbooks, Jira, and deployment history to identify major incidents before they occur.

This 15-minute theater session shows how Ops Expert, Atlassian's AI agent for IT Operations, detects patterns, anticipates potential incidents, and helps teams act before incidents hit.

Ops Expert operates continuously across the surfaces teams already use, carrying context throughout the full incident lifecycle. It’s powered by AI and the Teamwork Graph, including service ownership, change history, past incidents, and runbooks, to act with the right context at the right time.

See how Ops Expert handles the full spectrum of incidents – from simple to complex – and continuously feeds resolution insights back into runbooks, deployment practices, and change management. Walk away with 3 ways you can deploy Ops Expert across your incident workflows to prevent, detect, and resolve incidents faster.

Key takeaways:

• How to prevent incidents from happening 
• What end-to-end AI-native ops looks like in practice
• How Ops Expert reduces MTTR today
• Where the Proactive Ops vision is headed in Jira Service Management