Setting up a service desk can be complex for admins, while employees typically receive help only after something goes wrong. In this 30-minute session, we’ll preview how Jira Service Management is improving both experiences. See how Solution Composer uses conversation and AI to simplify the creation of configured service desks, and how Proactive Service Management detects device issues before they impact employees.

We’ll demonstrate how issues can be resolved through silent fixes, employee-approved remediation, or guided help through Rovo Desktop, reducing setup effort, ticket volume, and employee disruption. You’ll also get a first look at upcoming capabilities and EAP (early access program) opportunities.

Can't make this session? Be sure to check the schedule as this session will be repeated.