AI in IT operations has mostly meant detection and recommendation: flagging anomalies, suggesting fixes, and routing tickets faster. The harder problem is acting on what you find. This session examines how AI agents close that gap, resolving technical incidents end to end, working with the tools teams already run instead of replacing them. We'll look at what that shift means for the technicians it elevates, the business it accelerates, and the governance that autonomy necessitates.

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