AI in IT operations has mostly meant detection and recommendation: flagging anomalies, suggesting fixes, and routing tickets faster.
This session looks at what happens when AI agents actually resolve incidents end to end, inside the tools your team already uses, followed by the more interesting question: What do the technicians do instead?
To answer that question, we’ll look at a real team where, by traditional KPIs, the best technician seemed to be getting worse every month, and why the reality was exactly the opposite.

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