See how Personio’s Atlassian Engineering team uses Rovo agents to automate high‑volume, low‑creativity work in Jira Service Management and software delivery. We will walk through real examples, such as duplicate ticket finder, smart L1/L2 tier assignment, and a ticket status router that protects FCR and dramatically reduces ticket bouncing.

SPEAKER: Adelia Sharipova (Atlassian Engineer, Personio)