Session Catalog

Unleash Atlassian Intelligence and Rovo in your daily work with 10 powerful prompts you can use right from Confluence. Turn AI into a trusted teammate that can: Draw out and apply your valuable information Condense vast amounts of knowledge for quick decision making Create more effective content in less time Increase productivity with smart automat

At Atlassian, we launched an effective AI adoption program for PMs. After our success, we helped our customers adopt a pilot program as well. Join us as we recap our journey!

Practical uses for Atlassian Rovo, including real-world applications and best practices for a successful rollout. Gain valuable insights on what does and doesn't work, and how to extract the most value from this powerful tool. Designed for managers, team leaders, and IT professionals who want to leverage Atlassian Rovo to its full potential.

Join us for an in-depth design and research session on Jira and usability from Atlassian. Hear from the experts on how they apply single ease questions (SEQ) to inform design decisions and build better products at scale.

Key takeaways:

• How to use SEQ to drive better quality experiences without halting your dev team’s progress
• Rituals and best practices for different crafts working together utilizing SEQ
• Metrics and reports to help teams understand their progress
• How to scale for a company the size of Atlassian

Arsène Wenger’s name is synonymous with teamwork, success, and peak performance. As the legendary former manager of Arsenal Football Club for 22 years, he is celebrated for his keen eye for talent, and the incredible ability to unleash a team’s potential and lead them to success and victory. His approach to football strategy set him apart, and laid the groundwork for a philosophy that would later revolutionize English football as we know it.

Hear from Arsène Wenger and his learnings from spending 50+ transformative years at the forefront of football—from taking risks, to developing the right skills and talent, and what it takes to achieve what’s Impossible Alone — both on and off the pitch.

Launching a new product is one of the most challenging things a team can do — especially in a distributed enterprise with multiple cross-functional teams. How about when the product itself is meant to foster improved collaboration? Atlassian did just that when combining Jira Software with Jira Work Management, and has a few lessons to share on the challenges faced when serving both product and business team needs.Key takeaways:

• Learn how Atlassian uses Jira internally to collaborate between product and business teams
• Top lessons we took away from combining Jira Software and Jira Work Management
• An overview of some of the new enhancements we’ve recently brought to Jira

Maintaining compliance requires careful resource management, discipline, and team alignment. As your organization grows, so do the risks of outdated or inaccurate documentation. Join us to discover proven strategies using Confluence and a knowledge management solution to stay proactive and compliant in a continually evolving regulatory landscape.

Are you ready to take Jira Service Management to the next level with Atlassian Cloud? Join us for an informative session on the best practices for migrating from on-premise to Atlassian Cloud, straight from Atlassian’s very own Cloud Migration Managers Adina Begu and Rashmi Chaturvedi. Don’t miss this opportunity to future-proof your IT service management!

Key takeaways:

• Learn why our customers consistently choose Jira Service Management Cloud, including recent feature advancements and upcoming roadmap items that will accelerate your service delivery.
• We’ll cover essential preparation steps, including evaluating your current setup, planning your migration strategy, understanding data security and compliance, and minimizing downtime to ensure a smooth transition to Cloud.
• By the end of this session, you’ll be equipped with the knowledge and tools you need to confidently and successfully migrate Jira Service Management to Cloud. If you still have questions, you can also dive deeper with our Migration Managers after the session by scheduling an engaging Braindate!

Engineering leaders say their organizations struggle with productivity, collaboration, and tracking progress against goals. Some try to fix it by adding more dashboards, making strict rules, and asking for more reports. But just doing more doesn't solve the real issues developers face. Let’s build a culture that empowers developers to do the right things and starts a dev-olution. Join Sven and hear how empowered teams build trustful relationships, work asynchronously and synchronously, use data smartly, care about outcomes, stay curious, and always try new things. More importantly, you will learn how to establish such a culture evolutionarily. Empowering your engineers will amplify developer joy and supercharge your development effectiveness.  

Explore how Jira Service Management’s latest AI innovations can help operations teams detect and resolve incidents faster. Deep dive into new features like AIOps alert grouping, better PIRs, incident investigation, and more.

Transformations can be complex — becoming even more complicated when globally distributed teams don't have consistent ways of working or parts of the enterprise still operate in a traditional PMO manner. 

Key takeaways:

• How Jira Align increases delivery success, enables value tracking, and improves prioritization
• How to spot anti-patterns
• Tips that lead to a much higher percentage of scaling success at enterprises with varied ways of working

If it isn’t written down, it didn’t happen - right? But what if you have documentation somewhere, but can’t find it? Or what if it’s out of date? Poor document management leads to confusion and disruption across teams. So, we’re here to help you turn around your documentation processes in Confluence, for accessible, current, and secure knowledge.

It’s time for a fresh take on teamwork. Join Mike Cannon-Brookes, Anu Bharadwaj and Zeynep Inanoglu Ozdemir to hear how Atlassian is powering the teams of the future to make the impossible, possible.

Unlock your product’s potential with clear, outcome-focused strategies. See how simple practices and good teamwork can make your product transformation a success. Attendees will learn how to: Create space for the right conversations with teams, stakeholders and leaders (e.g. a separate product backlog that is suitable for exploration, experimentation, etc.) Promote collaborative prioritisation (the best solutions don't necessarily come from product teams), and leverage collective intelligence to place the best bets for your product Engage with stakeholders to drive change effectively through visibility and transparency

In this session, listen to Atlassian product leaders on how Bitbucket Cloud, combined with the Atlassian platform, can help you accelerate your DevSecOps workflows.

• Learn how DevSecOps workflows can be structured using Jira, Bitbucket, and Compass.
• How platform teams can manage these workflows at scale to ensure code quality and compliance
• Understand how data flows seamlessly between our tools to keeps your software teams in sync
• We’ll also have some exciting updates on upcoming developer AI features to help drive developer productivity

Atlassian’s mission is to unleash the full potential of every team, and we believe the future of teams will be a partnership between people and artificial intelligence (AI).

In April, we launched a wave of new Atlassian Intelligence features, a set of powerful AI-assisted capabilities. We also introduced Rovo, our first AI-powered product, which helps you find, learn, and take action on organizational data.

Let us show you how to transform teamwork with the power of AI-human collaboration. The future is now – embrace it with Atlassian Intelligence.

Building a culture that prioritizes customer trust and enterprise cloud requires sustained focus across an organization. In this session, Atlassian's Chief Trust Officer and Head of Platform Engineering will discuss the company's approach to trust and security, from the platform layer all the way to business strategy.

Join us for a deep dive into Compass to help you improve your distributed architecture. Learn how to tame your software sprawl and build an experience your developers will love.

Distributed and hybrid work and new technologies like AI have required HR teams to change how they operate. Learn how Atlassian's HR leaders and their teams have embraced HR service management to deliver great employee experiences.

Key takeaways:

• Tried and true practices that helped Atlassian HR scale our employee experiences
• How having the right HR service management tool streamlines service experiences
• How to boost your HR service delivery team productivity through effective cross-functional collaboration

Learn how Panera Bread is building the future of enterprise strategy and planning with Atlassian. Take a tour of how they are able to focus their portfolio on the right priorities while they balance commitment with flexibility.

Key takeaways:

• How to focus on outcomes as the market dials back on methodology
• How to tell uncomfortable truths and influence outward and upward
• How Atlassian helps unleash the future of enterprise strategy and planning

Lavazza was facing a new challenge: to create a single process integrating three different processes therein, which had been managed differently:

• Demand Planning, containing all the requests to be executed during the year by the Marketing Department; 
• Business Request, containing all running requests to be executed day by day on each digital touchpoint; 
• IT Enhancement, containing all the developments to be made at the IT level within the platform. 

 
The platform was very complex and involved different actors at both the headquarters level and at the level of the subsidiaries, connecting different departments such as Sales, Marketing, IT, Customer Service, etc.

Founded in Turin in 1895, Lavazza Group is one of the world's leading players in the coffee industry, with a turnover of over 2.7 billion euros. It is active in all business sectors and operates in 140 markets, with around 5,500 employees worldwide.
 
Lavazza approached Hinto®Group with the need to reshape its digital processes. The goal was to best combine global business and IT needs in a highly complex digital environment.

This session aims to explain how Hinto®Group was able to face this challenge, the different phases of the project and what results have been achieved.

Join us as we delve into a new system of work— a recipe for how technology-driven organizations should work to improve the value, effectiveness, and enjoyment of collaborative work. When the right foundation of platform, practices, and apps are in place, organizations can achieve a level of impact beyond what has ever been possible before.

Join the roundtable with top Atlassian Community Leaders and Jira experts on maximizing Jira’s potential through automation. Learn how to navigate Jira automation limits and build future-proof automations with no-code, low-code, or scripting solutions. Get strategies to optimize team efficiency and adapt to the changing world of automation.

From IT asset and configuration management, to security, operations, and more, learn how you can improve operational efficiency and reduce costs with Assets in Jira Service Management.

Key takeaways:

• Learn from Atlassian product leaders about essential features, latest enhancements, and future plans for Assets in Jira Service Management Cloud.
• See how enterprises can improve the accuracy and visibility across multiple stores of data.
• Understand how Assets Data Manager (f.k.a. AirTrack) can help cloud customers ensure their data is current, complete, and correct.
• Learn how other customers have deployed Assets and Data Manager in their organization

Discover how Boehringer’s team is strategically optimizing and cleansing their complex Jira Software Data Center instance. Learn how they unlock high performance for more than 10,000 users today while paving the path to cloud tomorrow, as well as how they account for required industry certifications, protocols, and compliance.

Join us for a walkthrough of Atlassian Analytics. Discover the must-have features to visualize data across your products from Atlassian Data Lake and other databases, analyzing flow metrics, DORA metrics, team effectiveness, and more. Learn how to easily share your insights with your stakeholders through your Analytics dashboards.

Key takeaways:

• Learn how to explore your Atlassian cloud data with Atlassian Analytics and Atlassian Data Lake
• Understand how to use dashboard and chart templates to create custom dashboards
• See how to share insights from Analytics dashboards using Smart Links and email subscriptions

Do you have concerns about how to adopt AI responsibly in your organization? Join our interactive workshop, where we explore how to embed responsible AI in your teams and across your team. This session will walk you through responsible technology reviews, a key tool to help any team align their AI projects with common guiding principles and identify areas for improvement. Through real-world examples and practical strategies, we’ll help you create a secure and trustworthy AI practice within your teams.

AI can help with anything, so where do you start? Let’s focus on a challenge that everyone experiences: onboarding to a new project or work stream. Learn how Rovo can securely help you:

• Discover knowledge through enterprise-grade search
• Gain context with the help of conversational AI
• Deliver high-quality work with specialized Agents

Discover how to seamlessly align Jira Cloud with your business processes with ScriptRunner’s Behaviours feature. Boost efficiency and improve the quality of your Jira issues through dynamic field control. Dive into real-world use cases on how responsive field behaviours can revolutionise issue management and enhance the user experience for your teams. Leave with practical tips on upgrading Jira's utility and user experience in your company.

Discover how new capabilities in our admin experience help you make informed, strategic decisions about consolidating your work on Atlassian Cloud. Understand your Atlassian footprint to drive efficiency and alignment across your organization from IT to business teams.

This session will guide you through streamlining your innovation process using Atlassian tools. We'll cover topics like Portfolio Management, Project/Task/Test Management, Release/Service Management and best practices for efficient and sustainable delivery. Your takeaways: -Streamline Innovation -Enhance Collaboration -Ensure Sustainable Service

The key trend of modern DevOps is toolchain consolidation, which brings Developer Experience (DevEx) and AI-driven development into the spotlight. Efficiency, security and customer focus follow. In this session Marko explains how consolidation fuels innovation and embraces DevEx when executed correctly, and how Jira and Compass help you do that.

Lights, camera, collaborate! Transform teamwork at your organization with Loom.

Join Brittany Soinski, Loom's Onboarding Lead, for an immersive session designed to help you master Loom. Whether you're new to Loom or looking to deepen your expertise, this session will provide you with a comprehensive understanding of Loom's powerful features and best practices to optimize your workflows.

Through a comprehensive product overview and interactive demonstrations, you'll discover how Loom can enhance communication, break down information silos, and streamline cross-functional collaboration. Learn to effectively use Loom to keep your team aligned and ensure everyone stays informed.

Key Takeaways:

• Loom Fundamentals: Get to know Loom's essential features and functionalities.
• Video Messaging 101: Learn how async video can transform your workflows.
• Save Time with Loom + Atlassian: Discover how using video messaging alongside Confluence and Jira can save you 5 hours a week.
• Tips & Tricks: Discover best practices to optimize your use of Loom.
• Practical Insights: Gain actionable knowledge to apply immediately.

If you're eager to learn about Loom, this session is a MUST! You will walk away with a thorough understanding and practical skills to apply.

ChatOps is revolutionizing the way teams collaborate, automate tasks, and manage workflows. Join us for a workshop on ChatOps integration strategies within Jira Service Management and Jira Software. You’ll learn best practices for incorporating platforms such as Microsoft Teams, Slack, live chat, WhatsApp Business, and more into your ITSM practices

One of the top concerns for adopting AI in a new environment is keeping your data safe. In this session, our experts walk you through how we’ve designed our platform to protect your data and the controls you can use to strengthen your environment to meet the needs of your organization.

If you're a Jira enthusiast or a dedicated Microsoft Teams user, this compact use case presentation is for you. Discover how the integration of Microsoft Teams and Jira improves collaboration across interdisciplinary teams. Explore seamless project management, real-time chats, and streamlined processes for Jira and JSM with Microsoft Teams.

FOMO no more! Discover how Mantra for Confluence Cloud fosters community and keeps you informed, turning your workspace into a vibrant, collaborative hub.

Explore how Jira Service Management’s latest AI innovations can help support teams deliver outstanding service at scale. Deep dive into new enhancements for the virtual agent, AI-powered agent experiences, and more. Help your team cut down on manual, tedious tasks to deliver better support and accelerate productivity.

Key takeaways:

• Get up to speed on Jira Service Management's newest AI-powered features for support.
• Learn tips and tricks for delivering better service experiences using AI.
• Understand the ROI of adopting AI features across Jira Service Management.

Why is it so hard to move from strategy to action? We know leaders struggle with the critical information needed to define, execute and monitor their strategic priorities. Information is everywhere and nowhere - in spreadsheets, power point decks, disconnected BI tools, and people sit in silos. Join this session to learn how Atlassian is making it possible for leaders to unleash the potential of your enterprise strategy. 

Engineering teams continue to face increased responsibility for things like security, observability, cloud costs, software health, triage, and more. And this work takes place across an increasingly complex reality of micro services, legacy code bases, distributed teams, and frameworks. All of this creates daily friction and gets in the way of what every developer and every engineering leader wants—a healthy developer experience so they can build and ship performant software faster.

In this session, we'll deep dive into the latest Atlassian innovation to help accelerate developer workflows and improve developer experience. Whether it's leveraging new AI capabilities to automatically draft a PR to close issues, identifying and fixing tech debt, or shortening PR review cycles with an AI peer reviewer—get the latest from the team building the future of AI-assisted developer experience.

Curious how you can incorporate Rovo agents into your team and get the best results? Join us as our team walks through an ultimate guide on how to create agents and use them.

Join us for a fast-paced session to easily create and configure your first Atlassian cloud site for whatever you desire.

Discover how Europe's largest, most complex organizations unlocked their teams' potential with Cloud Enterprise. Learn how they tackled challenges, transformed business outcomes, and improved efficiency at scale with advanced analytics, compliance, and security capabilities.

Breville, a global leader in kitchen appliances, strategically implemented Atlassian Solutions to streamline work across IT/engineering, product, and GTM teams, driving success for their specific use cases. Discover practical insights for achieving smooth collaboration and strategic visibility.

Key takeaways:

• The strategies for unifying cross-functional teams to foster effective collaboration
• How you can apply the insights and strategies discussed to enhance productivity
• Actionable advice on breaking down information siloes and achieving company-wide visibility

In this session, you will learn how Jira Service Management's latest IT Ops innovations can help your team streamline their work and improve collaboration. We'll show you how to resolve incidents faster, automate changes, and leverage AI and analytics to help prioritize work and uncover opportunities for improvement.

Key takeaways:

• Gain awareness of available IT Ops features in Jira Service Management
• See examples of how IT Ops teams can accelerate the flow of work between teams 
• Develop a clear understanding of the new and coming soon features that customers can access

Participate in a dynamic panel discussion on revolutionizing enterprise service management using Jira Service Management (JSM). Our experts will dive deep into AI-driven enhancements, asset discovery, and business continuity strategies, sharing real-world success stories and exploring future innovations to maximize efficiency and ROI.

How do we deliver value for customers and our business? It's top of mind for every company today. But building great software and getting it into the hands of customers quickly is no easy task and requires many different teams working in lockstep towards a clear objective. In this session, Principal Product Manager Amina Bouabdallah will show you how she and her team used Atlassian products to build the right thing for customers.

She'll cover:

• Collecting new feature ideas, and then exploring and validating these ideas
• Deciding which ideas you’ll work on and in what order, and then building alignment with your team
• Building, testing, and deploying, and monitoring, and communicating progress to the rest of the organization

You'll walk away from this session with actionable advice so be sure not to miss it!

Learn how Lloyds Banking Group transitioned to a platform operating model.

Key takeaways:

• How their transition was part of the broader transformation for Lloyds Banking Group
• Key learnings from their journey
• What they would do differently if they started over again

Join Jana from Elkjøp and Joe, an Atlassian Product Manager specializing in AI, as they discuss the transformative impact of Atlassian Intelligence on organizational efficiency. Explore the ways Elkjøp utilized Atlassian Intelligence in Confluence and Jira Service Management to enhance their work. Discover the challenges and valuable lessons they learned during implementation, and gain insights into best practices for integrating AI within your organization. Plus, get a sneak peek into what’s next for both organizations.

Join us for an introductory course on how to lead engaging work sessions for your team. Using practices from the Atlassian Team Playbook and Playcilitation, we’ll cover why facilitation skills are important, what it means to facilitate well, and scenario-based facilitation role-play to gain first-hand experience.

80% of the Fortune 500 and customers from 200 countries choose Atlassian’s cloud platform - including Mercedes-Benz, Voith, and Klarna. Many of our enterprise customers also use Data Center.

Join us to learn about investments in security, compliance, and reliability in Atlassian Cloud, as well as the latest innovation in Data Center, so customers can accelerate their transition to the Atlassian System of Work.

Today’s teams are overwhelmed by meetings and notifications, tasked with too many unclear and overlapping goals, and struggle to track down the information they need to get work done. In this session, Annie will share research-backed teamwork practices powered by Atlassian’s suite of products — all with AI baked right in — so that every team can build a culture of effective work. You’ll learn how to:

• Integrate Rovo and Atlassian Intelligence into your day-to-day workflow
• Run better meetings with Confluence
• Communicate your message (and saving your calendar) with Loom

Discover Atlassian’s approach to connected customer service. Learn how Deliveroo harnessed the power of Jira to improve customer support experiences, automate workflows, and bring development teams closer to customers.

Key takeaways:

• Get up to speed on how to use the Atlassian System of Work for customer service
• Understand the value of bringing development and support teams together to provide great customer service
• See how Deliveroo empowered their teams to deliver streamlined, collaborative support equipped with rich customer insights

This year, eazyBI introduced AI assistants for building reports, writing MDX formulas and custom field JavaScript code. By combining LLM models with documentation and sample reports, we’ve created tools for users to get the answers they need. Join this session to gain insights valuable for both eazyBI users and anyone building AI-driven solutions.

Join us for a fireside chat with industry leaders to discover how organizations are adapting to the evolving landscape of work, collaboration, and an AI-driven future. Moderated by Tiffany To, Atlassian’s SVP of Enterprise and Platform, our panel of experts from Forrester, Arvato Systems, and Adaptavist will share valuable insights on driving transformation in the era of AI.

Vodafone partnered with Accenture and Atlassian on a Gen AI pilot to enhance the early stages of product development life cycle. Discover how Atlassian Intelligence and Rovo helped Vodafone to boost productivity, quality and achieve better overall lead time with activities like epics creation, work breakdown, and backlog management.

Key takeaways:

• How and why Accenture approached piloting AI within a large enterprise like Vodafone
• Concrete examples of ways AI can augment human capabilities in the product discovery process
• Key results and lessons learned throughout this experiment

Learn how to fast-track Dev and Ops collaboration using Jira Service Management and Jira together. Join this fireside chat to get a closer look at how Santillana accelerated work across their Dev and Ops teams -- from work intake to incident response and deployment tracking -- and hear tested tips for connecting your own teams. 

Key takeaways:

• Hear how Santillana, a global educational publisher, uses Jira Service Management to keep their services running smoothly.
• Learn tips and tricks directly from Santillana and their trusted partner Itera Process about the results they achieved by using Atlassian's tools together.
• Get a tactical look at how Dev and Opst eams can use Jira Service Management with Jira throughout the sotware development lifecycle to improve the intake of work, boost incident response, and track deployments.

Get ready for takeoff and join this hands-on and immersive session with Southwest Airlines. We guarantee that agile, tech, and business leaders like you will find practical wisdom and an expanded definition of the art of the possible.

• See the magic of merging people, work, and goals data together. Learn how Southwest Airlines built and uses rich visualization to improve collaboration and remove barriers across teams.
• Ready to craft training and reporting that lands? See how Southwest Airlines improved outcomes with short-form training that sticks and succeeds.
• Understand how the best ideas take flight. Learn how roles and workflows will grow into the future, and how Atlassian’s System of Work can support leaders like you.

Join us for this real-world case study, charting the evolution of ITSM in a fast-paced organisation across five years. Automation Consultants and Convex Insurance reveal how they’ve transformed the company’s approach to ITSM processes by continually finding unique and innovative ways to optimise the Atlassian System of Work.

In the world of product development, effective collaboration among designers, marketers, product managers, and engineers is vital. Join Figma and Atlassian experts as they dive into the common challenges of cross-functional teamwork and share strategies for enhancing collaboration throughout the product development process.

Walk away with:

• Proven tips for seamless collaboration across multidisciplinary teams and multiple tools
• Best practices for communicating with transparency, boosting productivity, and shipping high-quality products
• Insights into how Atlassian and Figma are driving seamless collaboration at every stage of the product lifecycle

Take a deep dive into AI features across the Atlassian portfolio, including AI editor, natural language automations, Rovo, and more. From brainstorming new Confluence pages to creating workflows in Jira, see demos and learn helpful tips and strategies for getting the most out of Atlassian's AI features.

Key Takeaways

• Explore AI features in your favorite Atlassian products
• Get a sneak peak into Rovo, your new virtual teammate
• Dive deep into the top AI use cases with demos
• Learn useful strategies for AI prompting and maximizing our AI capabilities

Discover how Atlassian Guard empowers organizations with detailed controls and proactive threat detection, ensuring that potential risks are swiftly identified and neutralized before they escalate into incidents. Get real-world insights on leveraging Atlassian Guard and gain a deeper understanding of how to implement these security capabilities for greater visibility and control across your organization.

69% of devs waste 8 hours or more
per week due to inefficiencies.

In today’s complex software landscape, providing a great developer experience and prioritizing the right ideas matter more than ever.

Gain actionable insights to transform your organization with a special panel. Discover the latest on how Atlassian is helping customers build the right thing with Jira Product Discovery, improve their developer experience and software health with Compass and Jira, and remove friction for devs across all of their workflows through our latest AI innovations.

In this interactive workshop, we’ll take you on a tour through the integrated world of Jira and Tempo applications. Just like the city of Barcelona, your projects can be full of life, organized chaos, and rhythmic precision.

You'll learn to:

• Bring order to your projects
• Understand your team's capacity
• Ensure you're always on time and budget

Today, 79% of IT teams mistakenly believe their SaaS providers protect their data. Only 15% of enterprises prioritize backups of their SaaS applications, and that will increase to 75% by 2028 according to Gartner. What would it cost you to lose your critical data? Join Mike Potter, CEO at Rewind, to learn three ways to safeguard your cloud data.

Learn best practices and discover real use cases from Atlassian teams that migrated internal products from Server to cloud using Forge. Join us to learn more about the power of Forge, see custom apps in action, and learn how the Atlassian platform helps simplify app development so your teams can truly focus on innovation and collaboration.

Project management doesn't need to give you a headache to be effective. Simplify and collaborate across teams by using Jira and Confluence for marketing, sales, or just about any program. Want to see how we do it? In this session, marketing program managers from Atlassian will show you how they get work cross-functional work across the finish line with Jira, Confluence, and more.

Unlock the power of combined developer and engineering data for holistic insights. Learn to address friction points to transform teams efficiency and drive business performance. Techniques for integrating and visualizing KPIs with Atlassian. Methods to align DevEx KPIs with business goals. strategies to eliminate friction points to enhance productivity.  

A year ago, we put a spotlight on Bad Service Management (BSM), an affliction that has plagued enterprises for years.

The best-known cure for BSM? Replace legacy ITSM with Jira Service Management and bring Dev, IT and business teams together to deliver exceptional service at high velocity.

See how our recent advancements in AI, incident management, asset management and more can help you stop BSM in its tracks. Hear how industry disruptors embrace technology to deliver outstanding service fast.

What do you do when information is siloed in multiple tools, but users don't want to switch? Lithuania’s 1st unicorn, Vinted, knew change would be hard, but the visibility, collaboration, and savings would be worth it. Learn how they centralized tools and connected tech and business teams with Jira, Confluence, and Jira Service Management.

Key takeaways:

• How Vinted evaluated and chose Jira Service Management for internal support
• How they expanded Jira beyond engineering teams and went all-in on Confluence for knowledge management across teams and vendors
• How IT Support achieved 5/5 CSAT scores and 95%+ SLA performance with automations, custom forms, and strategic integrations
• How teams are using AI to further improve efficiency and speed

Discover how Amadeus revolutionized collaboration and innovation by partnering with Atlassian to seamlessly migrate their complex Confluence instance from Data Center to Cloud. See how strategic planning and Atlassian Intelligence are transforming user experiences and accelerating team collaboration.

Good developer experience relies on a supportive engineering culture, but it isn’t a priority for many companies. Learn how Compass, Atlassian’s internal developer portal, empowers development teams to contribute to their own tooling and solve problems important to them. We’ll also go through how Atlassian has extended Compass to enhance productivity, accelerate delivery, and create a better developer experience - all through Forge, which is available for free.

Key Takeaways:

• Learn the critical components of improving Developer Experience at your company.
• Dive into Compass, Atlassian’s internal developer portal.
• Extend Compass to make it work for your specific organization and improve your developer culture.

Whether you're planning your journey to cloud or recently made the move, it’s important to consider the people side of change just as much as the technical side. Join us to discover strategies for rolling out change at scale, plus explore templates and resources created by real customers that you can easily integrate into your own plan.

Key takeaways

• Discover strategies and tools to efficiently plan and execute a large-scale rollout of Atlassian solutions
• Learn how to develop an effective training, support, and communications plan
• Explore onboarding resources and templates

Discover how Lansweeper integrates with JSM Assets to deliver precise and comprehensive technology asset intelligence, ensuring seamless activation and management of your IT environment. Join us to explore strategies for maximizing efficiency and accuracy in your asset management processes.

Every leader is managing some level of change in what feels like an increasingly complex environment. In this session, our resident work futurist Dom Price will take us through:

• His lessons and observations from spending over 50% of his time with companies navigating through change so you can avoid their mistakes.
• Understand the human system around AI and tech.
• Build a sustainable pattern so you evolve as a leader and thrive in the teams you work with.

Bring an empty notebook and a pen. You'll need it.

It’s been almost one year since Atlassian acquired Loom, the industry leader in AI-powered video communication for work. Join this session to learn how Loom can give your teams more focus time, fewer meetings, and more efficient collaboration.

Key takeaways:

• Learn how Loom customers use video messaging in their day-to-day work, with practical use cases for all teams.
• Demo of new Atlassian integrations like Confluence one-click record within comments and pages.
• Showcase how Loom video-to-text AI workflows turn a casual video into a clear Jira bug report.
• Preview exciting roadmap announcements.

BICS is a digital communications company servicing thousands of customers across the globe. Learn how BICS harnesses the power of Atlassian Intelligence to boost efficiency and save time for their teams. Get insights directly from BICS about their top use cases for Atlassian Intelligence, as well as their approach to adopting and deploying AI across their organization.

Key takeaways:

• Get real insights into BICS' process of adopting and deploying AI across their organization
• See how you can empower your teams to streamline workflows & automate repetitive tasks
• Connect with BICS directly to learn about real examples of AI saving them time and increasing team productivity

Hear how a major European insurance company is creating a path for a phased approach to cloud migration. Hear best practices and learnings on how to impact change and cloud adoption across large, distributed, and highly regulated organizations. Hear how large, enterprise organizations can simultaneously consolidate Data Center instances, strategically chart their longterm path to cloud, and benefit from new capabilities in cloud.

Effective incident response and communication are crucial to keeping teams aligned and services running smoothly. Join us to learn how Platform Engineering, DevOps, and Development teams can reduce interruptions and improve MTTR with new Alerts and On-call capabilities directly in their Internal Developer Platform. In this session, we'll cover how to set up Compass to receive alerts from third-party monitoring tools, create on-call rosters, and manage alerts—all within a single platform.

We'll explore how Compass brings everything together — from ownership details and alert history to documentation and health insights — so that your teams have a clear line of sight into who is responsible, which services are impacted, and what actions to take. Whether you’re looking to improve response times or make sure the right people are alerted, this session is designed for you.

Key Takeaways:

• Understand how to set up alerts and on-call schedules using Compass.
• Learn how to integrate third-party monitoring tools like New Relic, Datadog, Splunk, and more to receive and manage alerts directly from Compass.
• Discover best practices for keeping your teams informed and responsive to any incident.

Do you feel like your teams are busier than ever yet accomplishing less? Join this session to discover how Atlassianʻs System of Work helps you work less and deliver more. Weʻll walk through how a teamwork transformation at your organization can ensure your teams stay aligned to goals, plan and track work more effectively, and unleash the power of shared knowledge.

Edenred and Software AG have embraced Enterprise Service Management (ESM). From IT to HR, legal, finance, and beyond, learn how teams are using Jira Service Management to deliver exceptional service across their organization.

Key takeaways:

• Get tips and tricks for extending Jira Service Management to teams outside of IT like HR, legal, and finance.
• Dive into real-world examples of how business teams use Jira Service Management.
• Learn why more than 50,000 companies trust Jira Service Management to deliver great employee experiences.