Ilia's expertise in Atlassian Cloud Administration has not only earned recognition through the High Velocity Award at Team 23 but also showcases a versatile skill set in IT. From server management to networking and proficiency in Microsoft 365 and Azure, Ilia's journey has now led to a focus on enhancing ITSM/ESM within Jira Service Management. This dedication to streamlining processes and fully automating standard requests reflects a commitment to innovation and efficiency.