I currently work as a Business Change Project Manager at TotalMobile, where I lead and implement strategic internal changes across systems. I have successfully implemented multiple SaaS programmes, including the deployment of Jira Service Management (JSM) in June 2023.

With years of experience in business change and digital transformation, along with over a decade of customer and operations leadership, I am passionate about enhancing customer experience and driving organisational change. I hold an MBA, am a certified PROSCI Change Management Practitioner, and a Lean Six Sigma Black Belt, bringing extensive expertise in Organisational improvements and innovation.