Ebru Ergenç is a Senior Technology Specialist at Nestlé Global IT Hub Barcelona, with expertise in IT service management, Atlassian tools, and process automation. She holds degrees in Computer Engineering and an MBA, combining strong technical skills with strategic business insight. Ebru has led complex multi-country ITSM projects, proven sales skills and product management experience, successfully managing projects and aligning technology solutions with business goals. She is certified in ITIL4, RPA and IT Security and many other. Known for aligning technology solutions with business goals, she excels in fostering collaboration with vendors and stakeholders to deliver agile and scalable results.