Alexander Temperli heads IT Service Engineering at Axpo, Switzerland's leading energy company. He is currently turning ITSM from a support function into a product that everyone loves, engineered for 100% data quality, full automation, and AI-enabled self-service. With over 20 years across IT, operations, and finance - at Axpo, Microsoft, and Hewlett Packard - he brings a practical, hands-on approach to getting things done and earning trust along the way. He holds a B.A. from the University of St.Gallen.