Empyra: Atlassian Platinum Solution Partner | AI, Rovo, ITSM, Cloud and Custom Apps

Empyra helps enterprises turn AI from experiments into everyday results on the Atlassian platform. As an Atlassian Platinum Solution Partner with specializations in Cloud Migration, Service Management, Software Development and Teamwork Foundations, we combine 30+ years of enterprise software delivery with 15+ years of hands-on Atlassian expertise. Our 80+ Atlassian-certified consultants have supported 1,000+ enterprise customers from delivery teams in Bengaluru and the US.

Most organisations already have AI licences. What they lack is a clear plan for where AI should be used, clean and connected knowledge for it to work with, and guardrails that leadership trusts. Empyra closes that gap. We stay from strategy through adoption, with one team and no handoffs.

AI consulting: from strategy to real workflows

• AI readiness assessment: We review your Jira, Confluence and Jira Service Management setup, content quality, permissions and data sources to show where AI will work today and what needs fixing first.
• Use-case discovery and roadmap: We run workshops with business, IT and engineering teams to find high-value AI use cases, prioritise them by impact and effort, and build a phased roadmap with clear success measures.
• Rovo deployment: We roll out Rovo Search, Chat and Agents across Jira, Confluence and Jira Service Management, connect the knowledge your teams rely on, and make sure answers respect existing permissions.
• Custom Rovo agents and AI automation: We design and build Rovo agents for real work, such as triaging service requests, drafting knowledge articles, summarising projects and preparing status reports, and embed them in Jira automation so AI is part of the workflow, not a separate tool.
• AI for engineering teams: We help software teams adopt Rovo Dev and AI-assisted practices for code review, planning and documentation, alongside the Atlassian Rovo MCP Server for connecting Atlassian data to approved AI tools.
• AI governance and usage planning: We set up access controls, data boundaries, admin policies and usage monitoring, and help you plan Rovo credit consumption so AI costs stay predictable as adoption grows.
• Adoption and enablement: We provide role-based training, prompt and agent playbooks, and champions programmes, then track adoption and outcomes so you can show leadership measurable value.

Atlassian services that make AI work

• Atlassian Cloud migration: Assessment, planning and execution for Server and Data Center to Cloud moves, the foundation for Rovo and Atlassian’s AI features. Includes app audits, data clean-up, user and permission mapping, and post-migration optimisation.
• Enterprise IT service management: Jira Service Management for IT, HR, Facilities and other teams, with service catalogues, SLAs, self-service portals, AI-assisted request routing, asset management and knowledge bases.
• Teamwork Collection: We connect Jira, Confluence, Loom and Rovo into one governed system of work with standard workflows, templates and dashboards that give leaders visibility across teams.
• Custom Forge apps and integrations: When the Marketplace falls short, we build secure, cloud-native Forge apps and integrations, and replace legacy plugins with maintainable alternatives.
• Licensing, health checks and managed support: Licence optimisation, instance health checks, admin training and ongoing managed services.

Our product team, appserve.ai, also builds apps for the Atlassian Marketplace, giving us first-hand experience of the platform as both a partner and an app builder.

Why teams choose Empyra

• Platinum-level partnership with deep, certified expertise across the Atlassian portfolio.
• Specialized in Cloud Migration, Service Management, Software Development and Teamwork Foundations.
• One team from strategy and migration through AI, ITSM and custom apps, with no partner handoffs.
• A practical approach to AI: Rovo agents built for real work, with governance and control from day one.
• Global delivery across the US and India, with teams in Bengaluru close to customers in the region.

Who we work with

We partner with mid-size and large enterprises in technology, financial services, insurance, healthcare, education and manufacturing, from teams starting their Atlassian Cloud & AI journey to organisations running Atlassian at enterprise scale.

Meet us at Team on Tour Bengaluru

Visit the Empyra team to talk about your Cloud migration plans, getting real value from Rovo, modernising ITSM with Jira Service Management, or building custom Forge apps. Book a free consultation with our Atlassian experts at empyra.com/atlassian or write to sales@empyra.com.