Government agencies are expected to deliver fast, transparent, and reliable services, yet many continue to rely on legacy service management tools that are costly, fragmented and hard to scale. In this session, attendees will explore how the City of Corona, CA modernized its service management operations using Atlassian’s Jira Service Management (JSM) to support consistent service delivery across multiple departments.

The session highlights how standardized processes, automated workflows, asset management, SLAs, and executive reporting enabled scalable service management beyond IT, including Utilities, Fire, Finance, HR, and city administration. Attendees will gain practical insights into how gov agencies can reduce cost, improve visibility, automate and expand service management across departments using JSM.

Key Takeaways:

• How the City of Corona, California modernized service delivery using Jira Service Management
• Lessons learned and best practices for implementing Jira Service Management in government agencies beyond IT