Brad Kramer is a Solutions Engineer for Atlassian’s Jira Align. Brad helps customers succeed at Agile transformation or improve existing velocity and quality to improve market competitiveness and achieve results. Previously, as a Sr. Business Technology Architect at CA Technologies, Brad was responsible for designing DevOps, Security, and Agile Management solutions for a variety of customers, collaborating with key decision makers to design solutions that meet business and technical goals. Prior to his twenty years at CA, Brad spent 17 years as an IT Director, Help Desk Manager and Desktop Support Manager at financial services, retail and marketing companies spanning network and systems management, project management, systems implementation, helpdesk management, desktop support and business assessment consulting. Brad has spoken at conferences on a variety of topics, is ITIL Expert certified, and a SAFe certified SPC. Brad spent two years on HDI’s Desktop Advisory Board and authored several white papers.