Erin Collins has spent over 23 years in IT service management across multiple industries in the US and UK, including telecom, banking and insurance, working with teams and transforming ways of working using ITIL and leveraging Six Sigma practices to achieve business value. She subscribes to the firm conviction that all teams can benefit from applying ITIL and Lean principles to their service delivery.

When not evangelizing about service management, Six Sigma and ITIL, Erin seeks to achieve sourdough nerdvana and ambitiously runs the beautiful trails and chalk cliffs of her adopted home in the UK.