Louise Hobbs is a Senior Knowledge Author at Nationwide Building Society. Louise has spent 9 years at Nationwide, starting in the contact centre, and has now spent 6 years in knowledge management. Based in Wiltshire, Louise has lead the design and migration of Nationwide's knowledgebase to Confluence. Passionate about her users, Louise is always looking for ways to push for better, provide simply brilliant service and surfacing the best content possible to help our members.