Wednesday, March 6, 2024 

Help! I'm drowning in tickets! How to manage your Jira Service Management desk

Is your team overloaded with tickets? In this talk, you'll learn how to tame your Jira Service Management ticket queue so that you can focus on the work that really matters.

  • How having a triage agent can help you direct tickets
  • How to enable your users to help themselves
  • How to understand where you're spending your time and why it matters
  • How to set clear expectations
Intended Audience
Federal Government, State & Local Government
Deployment Method
Data Center