Breakout
Wednesday, March 6, 2024
Releases at Wednesday, March 6, 2024 1:00 PM (EST)
Help! I'm drowning in tickets! How to manage your Jira Service Management desk
Is your team overloaded with tickets? In this talk, you'll learn how to tame your Jira Service Management ticket queue so that you can focus on the work that really matters.
- How having a triage agent can help you direct tickets
- How to enable your users to help themselves
- How to understand where you're spending your time and why it matters
- How to set clear expectations
2025734
Intended Audience
Federal Government, State & Local Government
Deployment Method
Data Center
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