Wednesday, March 6, 2024 10:10 AM - 10:40 AM (EST)

We just implemented Jira Service Management, now what?

Your agency just implemented Jira Service Management for your support teams to use, but it feels like you are still running the exact same processes in a different system, without a plan to take full advantage of the optimizations that Jira Service Management offers. In this session, we will provide a roadmap of functionality that you can leverage to provide enhanced support for your customer base while reducing process overhead and increasing staff bandwidth.

By the end of this session, you can go back to your organization and communicate plans to:

  • Move away from an email-centric approach to support
  • Hook your support portals into various internal systems and process for more coverage
  • Expand support beyond IT to other departmental areas
Intended Audience
Federal Government, State & Local Government
Deployment Method
Cloud, Data Center