New York City, USA

Missed the roadshow? Check out the highlights from our main High Velocity event

What is Team Tour: High Velocity?

Team Tour: High Velocity is the premier service management road show. Join us in New York City on March 5 to get up to speed on all the innovations coming to Jira Service Management.

Get tips and best practices for how teams in development, IT, and beyond can work together to deliver exceptional service at scale, and, well – do just about everything faster.

Why attend?

This event is for anyone who wants to transform their organization and deliver agile service experiences.

Expand your knowledge
— and your network

Forge new connections with Atlassian leaders and your peers through interactive sessions and networking opportunities.

Leverage AI to solve
business challenges

Learn how to transform ITSM and enterprise service management with the power and magic of AI.

Get the most out of your Atlassian tools

Learn how to unite dev, IT, and beyond to realize 277% ROI with Jira Service Management.

Featured Speakers

Shihab Hamid
Shihab Hamid
Head of Product, Jira Service Management
Daniel Kuperman
Daniel Kuperman
Head of Product Marketing, Jira Service Management
Jeff Peze
Jeff Peze
COO & Head of Product for Technology Infrastructure
Rick Cobb
Executive Solutions Advisor
Doro Linneweber
Doro Linneweber
Product Manager, Jira Service Management


March 5, 2024 (EST)

March 05, 2024

8:00 AM - 1:45 PM

Registration & check in

9:00 AM - 9:45 AM

Navigating the future of ITSM: Jira Service Management in an AI world

Shihab Hamid (Atlassian), Daniel Kuperman (Atlassian)

The IT Service Management (ITSM) sector is experiencing a paradigm shift as new technologies such as AI pose new opportunities and questions that businesses must be prepared for. In this keynote, we’ll discuss the transformational potential of AI on traditional ITSM and enterprise service management (ESM) use cases. You’ll see how Atlassian is leveraging the new technology to help customers optimize their processes, improve service quality, and drive customer satisfaction.

Learn more
9:45 AM - 10:15 AM

Customer fireside chat with Point72

Rick Cobb (), Jeff Peze (Point72)

Hear from an industry disruptor on how Atlassian’s recent innovations enabled them to bring together development, operations, and business teams, to deliver excellent service. They’ll share their goals for future performance improvements, including how they plan to leverage AI for digital transformation.

Learn more
10:15 AM - 10:30 AM


10:30 AM - 11:15 AM

Speedy incident management: Rapidly investigate, resolve, and prevent incidents

When an incident occurs, the only thing that can make the situation worse is a panicked incident response team! Learn how Jira Service Management can help you stay calm throughout a crisis by bring Dev, Ops, and support onto one platform. You’ll see how your teams can rapidly respond to, investigate, resolve, and prevent incidents - so you can stop fighting chaos and get back to high-value work.

Learn more

Asset management unlocked: Understanding your tech landscape

Doro Linneweber (Atlassian), Vinesha D'Mello (Adaptavist)

Enterprises rely on increasingly complex technology environments, and asset management provides necessary visibility into that technology. In this session, our experts will share Jira Service Management’s use cases, roadmap, and integrations with other solutions on the Atlassian platform for asset management. You’ll learn how to gain context into the relationships between critical applications, services, and the underlying infrastructure, and use that context to avoid outages, improve customer experience, and reduce costs of unused licenses or equipment.

Learn more
11:15 AM - 11:30 AM


11:30 AM - 12:15 PM

Need for speed: uniting Dev and Ops for exceptional service

Vivek Iyer (Atlassian), Vicky Murphy (Valiantys)

Now more than ever, dev and ops teams need to come together to build and deliver products and services - fast. Learn how operations teams using Jira Service Management, and development teams using Jira Software, can come together for seamless DevOps. We’ll share the latest innovations designed to give devs the autonomy to run fast and speed changes forward, while ops can rest assured that changes won’t introduce risk to the business. We’ll show you how to swarm on incidents to reduce resolution times, automatically track deployments to accelerate root cause detection, and carry out blameless reviews for continuous improvement.

Learn more

Service for all: How teams can deliver exceptional service

Jehan Gonsalkorale (Atlassian), Peter Marquez (Service Rocket), Miguel Ramon (Service Rocket)

IT teams, as the experts in service management, have the power to advocate for business teams to embrace a service culture and deliver support to the business. In this session, learn how Jira Service Management extends beyond IT to empower teams such as HR, Legal, and Facilities to deliver exceptional service.

Learn more
12:15 PM - 1:45 PM

Lunch & networking

1:45 PM - 3:15 PM

Deep dive: Leveling up with asset management

Doro Linneweber (Atlassian), Mohamed Hassan (Atlassian)

Get ready to dive deep with Assets in Jira Service Management in this 90-minute, hands-on demo lab. We’ll cover the basics of creating a powerful foundation of data to power your service practices, and how advanced rules, automation, and integrations can take your team to the next level. Please bring your own laptop and arrive early, space is limited!

Learn more

Workshop: The top 5 challenges facing modern ITSM

Will Zuill (Atlassian), Nadeem Ather (Atlassian), Brooke Fishback (Atlassian)

Share your experiences and uncover new ideas to improve your IT Service Management capabilities models in our 90-minute workshop. Aimed at inspiring IT leaders, we will explore the Plan, Build, and Support framework and delve into key areas that are ripe for disruption. As service management teams grapple with an increasing proliferation of tools, technologies, and microservices, they can struggle to define their portfolio of services, mapping them down from a consumer-to-infrastructure level that allows them to invest resources, and manage quality and risk of delivery. Ultimately, IT is left in the unenviable position of showcasing the value it created for the wider company. Let’s face it, we’ve all been there. Now let’s talk about how we can fix the situation by transforming practices that will take your IT support and operations models to the next level.

Learn more

Martinique New York on Broadway

Join us at Martinique New York, located in the center of Manhattan with an easy walk to the Empire State Building, Macy’s Herald Square, Times Square, Hudson Yards, and Bryant Park.


Click the logos below to learn more about our sponsors

Frequently asked questions

Team Tour: High Velocity is our premier service management road show of the year. Get up to speed on Atlassian’s fastest-growing product, Jira Service Management, and learn how nearly 50,000 customers deliver exceptional service experiences. See how teams in development, IT, and beyond can work together to deliver exceptional service at scale, and, well – do just about everything faster.

Dive into the future of service management with Atlassian. This one day event is packed with inspiring sessions, detailed stories, and new tools and methods to up-level your ITSM practices.

The event is free to attend.

This event is for everyone who wants to transform how their organizations deliver agile service experiences. You will hear from industry leaders, learn about Atlassian’s latest innovations, and exchange best practices with peers.

Business casual is appropriate for all conference and evening events. Kudos for wearing your favorite Atlassian t-shirt or hoodie!

For additional questions, contact

Watch now!

Missed the roadshow? Check out the highlights from our main High Velocity event