When an incident occurs, the only thing that can make the situation worse is a panicked incident response team! Learn how Jira Service Management can help you stay calm throughout a crisis by bring Dev, Ops, and support onto one platform. You’ll see how your teams can rapidly respond to, investigate, resolve, and prevent incidents - so you can stop fighting chaos and get back to high-value work.

Enterprises rely on increasingly complex technology environments, and asset management provides necessary visibility into that technology. In this session, our experts will share Jira Service Management’s use cases, roadmap, and integrations with other solutions on the Atlassian platform for asset management. You’ll learn how to gain context into the relationships between critical applications, services, and the underlying infrastructure, and use that context to avoid outages, improve customer experience, and reduce costs of unused licenses or equipment.

Now more than ever, dev and ops teams need to come together to build and deliver products and services - fast. Learn how operations teams using Jira Service Management, and development teams using Jira Software, can come together for seamless DevOps. We’ll share the latest innovations designed to give devs the autonomy to run fast and speed changes forward, while ops can rest assured that changes won’t introduce risk to the business. We’ll show you how to swarm on incidents to reduce resolution times, automatically track deployments to accelerate root cause detection, and carry out blameless reviews for continuous improvement.

IT teams, as the experts in service management, have the power to advocate for business teams to embrace a service culture and deliver support to the business. In this session, learn how Jira Service Management extends beyond IT to empower teams such as HR, Legal, and Facilities to deliver exceptional service.

Get ready to dive deep with Assets in Jira Service Management in this 90-minute, hands-on demo lab. We’ll cover the basics of creating a powerful foundation of data to power your service practices, and how advanced rules, automation, and integrations can take your team to the next level. Please bring your own laptop and arrive early, space is limited!

Share your experiences and uncover new ideas to improve your IT Service Management capabilities models in our 90-minute workshop. Aimed at inspiring IT leaders, we will explore the Plan, Build, and Support framework and delve into key areas that are ripe for disruption. As service management teams grapple with an increasing proliferation of tools, technologies, and microservices, they can struggle to define their portfolio of services, mapping them down from a consumer-to-infrastructure level that allows them to invest resources, and manage quality and risk of delivery. Ultimately, IT is left in the unenviable position of showcasing the value it created for the wider company. Let’s face it, we’ve all been there. Now let’s talk about how we can fix the situation by transforming practices that will take your IT support and operations models to the next level.