Share your experiences and uncover new ideas to improve your IT Service Management capabilities models in our 90-minute workshop. Aimed at inspiring IT leaders, we will explore the Plan, Build, and Support framework and delve into key areas that are ripe for disruption. As service management teams grapple with an increasing proliferation of tools, technologies, and microservices, they can struggle to define their portfolio of services, mapping them down from a consumer-to-infrastructure level that allows them to invest resources, and manage quality and risk of delivery. Ultimately, IT is left in the unenviable position of showcasing the value it created for the wider company. Let’s face it, we’ve all been there. Now let’s talk about how we can fix the situation by transforming practices that will take your IT support and operations models to the next level.