As an ITSM Sr. Enterprise Solution Strategist at Atlassian, Nadeem helps organizations achieve their desired outcomes and business objectives by identifying and delivering tailored solutions and recommendations. Nadeem has over two decades of extensive experience in Service Management and Process Automation and has previously worked in roles of services consultant and architect at CA Technologies and HCL Technologies. Nadeem is certified and has a strong command of the ITIL V4 framework and SAFe. Nadeem is passionate about using service management principles and practices to guide organizations through their Digital and IT transformation journeys.