Answering the same IT questions over and over because your knowledge base can’t keep up? In this workshop, we’ll showcase a Rovo agent that scans recently resolved JSM tickets, checks whether matching Confluence articles already exist in the knowledge base, and, when it finds a gap, suggests or creates new article drafts. With an automated change request for these drafts we'll be keeping human oversight in the loop! You’ll unlock the next level of service management by combining AI-powered knowledge management best practices with the Knowledge Curator agent, helping your organization keep its knowledge base fresh, accurate, and effortless to maintain.