Iman Attia is the IT Service Management Lead at Motability Operations, where she drives IT and business process improvements through automation and integration. With a focus on continuous improvement, Iman leads initiatives that enhance IT service delivery by streamlining workflows and leveraging modern technologies. Her leadership in projects like the Jira Service Management implementation and Insight Asset Management migration has significantly boosted efficiency and customer satisfaction for over 2,000 internal users. Previously, Iman held key roles at HPD LendScape and The Telegraph, managing service delivery and leading teams in high-pressure environments. Known for her change advocacy and collaborative approach, she thrives in fast-paced settings, continuously seeking new challenges to transform teams and processes.