With over 20 years in technology, Cleveland Johnson is a passionate and dynamic leader. As the Senior Director of IT Service Operations at Zelis, he leads End User Computing Services, IT Service Management Processes, and the Atlassian Platform. Cleveland is dedicated to using lean principles, radical transparency, and continuous collaboration to empower his teams and drive innovation. Outside of work, Cleveland loves to explore his culinary creativity. Whether he’s grilling, or smoking meat on his Big Green Egg, he enjoys sharing delicious, smoky flavors with friends and family. His enthusiasm for both technology and cooking reflects his commitment to excellence and his love for bringing people together.