10:00–10:20 Morning tea
Perspective and Trust: How do others see us?
Why do our customers love/hate us so much? What should we do with all this feedback?
5 ways to build an inclusive team immediately, and why you should
Building for inclusion as a business argument
2:40–3:00 Afternoon tea
Trust your gut: 3 plays to build design confidence
The fall of Encarta. What do you do when the foundation of your product is undermined by seismic market and technology changes.
It’s the principle of the thing: Introducing our design principles
Nathaniel Jones and Ben Crothers
In this talk, you’ll see and hear what some customers have to say about what these principles mean to them. By hearing their stories and their perspectives, you’ll have a deeper understanding about what the design principles stand for, and therefore what you and your team can stand for, when it comes to making the best experiences for our customers.
5:30 - 7:30
Canapes and drinks in Coney Island at Luna Park
Feedback is the new black: Building trust so you can scale
Leading by trust: stories from women in design leadership
Jenifer Vandagriff, Ash Sterzenbach, Dominique Ward, Vandana Abraham,
Sarah Karp, and Alex Skougarevskaya
In this panel, Atlassian design leaders open up the conversation about finding their voices as leaders and working as women in tech. Come along to share in their experiences and help us start talking about how we build out a community within and outside of Atlassian.
10:50–11:10 Morning tea
MAU are people too: Making business metrics more human centric
Henry Tapia and Ben Smith
We’ll talk about how designers can work with product analysts to map user value to business metrics, allowing them to understand the intersection between design and business value and trust that we’re doing right by our users.
To do this we will look past MAU and WAU to understand how users’ in-product actions ladder up to business value.
How can we trust that we're building the right thing?
This is the story of how one team, on the quest for confidence in backlog priorities, developed a process to build trust in the problems being solved.
We brought together team members from Design, Research, Product Management, and Technical Development to make sure we were solving the right problem for the right reasons.
We lost the keys to your home. Will you trust us again?
Trust is good but Healthy Doubt is even better
The way our natural inclinations and cognitive biases affect us is beyond our control, making us trust certain people but not others. This can have serious implications when we interview customers.
We are very likely to believe everything they say when we trust them. Or, ignore something they say that doesn’t match our existing beliefs.
Come join as we learn about how to tackle this problem, by learning and being aware of our natural tendencies and biases and by developing a healthy-doubt mindset. It is a mindset that encourages us to think, question and validate, preventing us from placing blind trust in everything a customer says.
From busted to trusted: The power of a CD+UX dream team
Ben Sanders and Maren Hotvedt
Our design org has bought in to the power of content and UX design pairing closely, and we’re starting to see some of the benefits. But, as UX and Content Designers, we’ve made of plenty of mistakes in working with each other. Our journey is one you don’t have to go through.
We’ll share examples of our failures, our successes, and practical tips for how to build your UX and Content Design partnership.
Things we learned about mentorship - from both sides
Samia Khan and Simi Shaheed
In this talk, we will share stories from previous mentorship experiences and our our current experience working together in a mentor mentee relationship (the highs and the lows) to dig into the behaviours that help cultivate a productive mentor/mentee relationship.
Ship slowly and fix things
In this talk, I will detail how we adapted our design process to ship using a controlled group of early access customers. This group allowed us to work closely with our customers, get consistent feedback on our solutions, and iterate based on real experiences.
You will learn how we built our customers trust in us, how we worked with our customers to support them through the change, and why shipping too fast can negatively impact your customer’s trust in your team.
5 steps to build trust with your research participants, and why it matters
When our users and customers agree to take part in research, they do a trust fall. When they open up to us in interviews and usability tests, they give us a tiny window into their lives. How we treat this opportunity (or rather privilege!) not just affects the outcome of our research but might also determine whether they choose to talk to us in the future or not.
In this talk, I will cover 5 steps we can all take to build trust with our research participants, and look after their interests even when they are not looking. We will flip the experience inside out and look at it from their eyes - from the point of first contact through to the research session and after.
5 things we can learn from LEGO
2:50–3:20 Afternoon tea
How trusting a solid hypothesis framework aids defensible design decisions.
Writing a hypothesis is talked about all the time. Sure, but as a collective Product team, are we actually any good at it?
The takeaways from this workshop are understanding how slight nuances of language and levels of specificity of a hypothesis alters the outcome of a design. As we learn together, we will teardown broad hypotheses and show how lack of specifically makes for indefensible results. Once we’ve baselined, we will teardown a well written hypothesis and repeat an exercise to illustrate the delta of the approaches, and why outcomes via this framework are now defensible.
Come to this workshop if you are interested in an alternative method to add to your design toolkit, or want to up-skill your Product and Engineering partners.
Unleash the meeting monsters
Have you ever noticed in meetings that there’s always someone who dominates the conversation; someone who is hesitant to contribute; someone who might drone on with irrelevant details, or even someone who loves the sound of their own voice?
Confidently remove features, without losing trust
As a product matures, features can become obsolete and underused. As we add new features in, removing these old features keeps the UI from becoming cluttered, distracting, and hard to use.
But for customers, it can be frustrating having something they use - and maybe even depend on - taken away. Without adequate communications and allowances, we leave customers feeling like we don't care about them, and insecure about what other features they may lose in the future.
In this session, we'll look at specific techniques to help maintain customer trust and minimize the disruption of feature removal. We’ll then work in groups to put this into practice and create a plan for removing an existing feature.
What’s new in the ADG Sketch Plugin?
Huw Evans, Jake Miller, Allard van Helbergen, and Venn Soh
Have you used the ADG sketch plugin lately? It’s more than just a provider for the GUI Pack! The Design System Tools team has been busy building new features that make it easier for you to create Atlassian experiences by helping you to:
Find the right component for the job with our intelligent visual search
Generate realistic sample data (including our own set of AI-generated faces!)
Design responsively and accessibly with the ADG grid in mind
Match your colors and typography to the ADG specs
Our users trust designs that operate consistently and feel fluid—just as much as our designers trust the tools they use to build them. This workshop will offer designers the lowdown on how to go from 0 to 100 with the Sketch Plugin and design beautiful, uniquely Atlassian experiences. If you want to become a Sketch wizard, this is the workshop for you!
5:30 - 9:30
Canapes and drinks at El Loco at Slip Inn
Address: 111 Sussex St, Sydney NSW 2000
Empathy for accessibility
Building trust between product and platform design
Ryan Verderio and Nichole Burton
In addition, product designers need to learn how to work effectively with platform teams. The element of trust that has to exist for this relationship to be successful.
In this talk, you’ll hear from both platform and product designers as they share their experiences working together, as well as the strategies they found most effective for making it work.
10:50–11:10 Morning tea
Designing for enterprises
For years my team has been focusing on serving our largest customers with Data Center instances up to 120000 users. We've released features in Jira that help accelerate and scale the full potential of every team’s work. We spend a couple of dozens of hours a year talking to enterprise users - and we gathered a vast repository of insights.
In my talk I will summarize the most common themes we observed in our enterprise research (while not being shy from busting some admins' myths), and I will give you a crash course of designing for scale.
How to train your manager
Lucy Denton and Natalie Johnson
Managers, just like us individual contributors, are continuously learning and honing their craft to become better people leaders. As much as your manager plays a key role in your professional and personal development, you can play a role in theirs. Put bluntly, this talk is about how to build an authentic bond of trust with your manager and train your manager to be successful at managing you.
Natalie Johnson and Lucy Denton, a.k.a the ecosisters, have been experimenting with new ways of working with their new manager, Matty Schreck, for the past couple of months.
They will share how they have helped their manager grow in managing a team of women, building trusting relationships and being vulnerable, giving feedback, understanding different was of influencing outcomes, and kind of just generally how they get him to agree to things they want…
*Disclaimer: No Mattys were harmed in the making of this presentation.
Data Visualisation as a Design discipline.
Trusting your research: the lie of "pain points"
How to embrace uncertainty and learn by doing
Psychological Safety at Atlassian
Leveraging non-violent communication for fun and profit
Effective communication helps us reduce stress and build trust. Without it, teams underperform and lines of communication sever. We can communicate more effectively with our family, friends, and fellow Atlassians by practicing Non-Violent Communication, a framework developed by psychologist Dr. Marshall Rosenberg.
In this talk, we'll look at insights and strategies using Non-Violent Communication techniques, and walk out with practical ways to empathically connect with ourselves and the people around us.
What I learned as a current-gen content designer on next-gen Jira
In late 2018 Atlassian released next-gen projects, otherwise known as "the new Jira", to the world. It was the culmination of 2+ years of work across multiple teams and projects, and by all metrics was a success.
But throughout its development, customers had lost trust in our product. The Jira that our customers were using was not the Jira that they knew and loved. We had radically changed the product, without empowering them with the right information.
This talk will be a reflection on the mistakes I made with Jira Software Cloud's content design during the development and launch of next-gen Jira, what we did to correct them to regain the trust of customers, and what I've learned as a content designer.
Don’t trust blindly – why a healthy level of scepticism towards research findings can stop you from getting fooled
A bit more than a year ago, I became aware of p-hacking: the accidental or deliberate fudging of numbers to prove hypotheses in medical, social and psychological studies. Once you know about this, you'll see it everywhere. And it’s only the beginning: bad experimental setups, hopeful interpretation of data, small panels for tiny effect sizes…
In a world where the main motivations of many researchers is not necessarily about delivering correct results, it is important as design professionals to learn which research outcomes to trust, and which ones to treat with a level of ‘healthy scepticism’. This is about never switching off your brain, and about reading the fine print, understanding the bigger picture of science, and not giving in to the allure of just believing research outcomes because they support what feels right.
At the end of the talk, you might really wonder what you actually know. Or don't know. But you might be better equipped to tackle this in the future!
What con artists teach us about trust
Few people have been as good at building trust as con artists, even if it is unwarranted trust. Obviously, our goal is not to abuse people's trust, but nevertheless there are lessons in how trust is built and maintained that we can take from con artists. Using examples of famous con artists from history - from Gregor McGregor and Victor Lustig to JR Brinkley and Charles Ponzi - I'll examine the psychological foundations of trust. This includes the distinction between cognitive and affective trust, the role of decision theory, in-group biases and much more.
This will be distilled into two heady brews: first, some practical advice for people trying build trust in their products and processes. Second, through examining how con artists distort our reasoning, I’ll share some advice on how to trust yourself when making difficult decisions.