Sessions

A year ago, we put a spotlight on Bad Service Management (BSM), an affliction that has plagued enterprises for years.

The best-known cure for BSM is to replace legacy ITSM with Jira Service Management, which brings dev, IT, and other teams together to deliver exceptional service experiences at high velocity. So we launched our END BSM NOW movement, encouraging BSM sufferers to switch to JSM to ease their bloated budgets, irritable teammates, nauseous interfaces, and more. In the last year, thousands of BSM sufferers switched to JSM. At this year’s event, we’ll show you how their lives changed — in wild and dramatic ways.

You’ll also hear directly from industry disruptors, Domino’s Pizza Enterprises Ltd and the NRMA, as they detail how they are embracing technology to navigate change and deliver exceptional service fast.

Enterprises rely on increasingly complex technology environments, and asset management provides necessary visibility into that technology. In this session Atlassian product experts will share Jira Service Management’s use cases, roadmap, and integrations with other solutions on the Atlassian platform for asset management. You’ll see how Jira Service Management can help your team gain context into the relationships between critical applications, services, and the underlying infrastructure, and use that context to avoid outages, improve customer experience, and reduce costs of unused licenses or equipment.

Uncover the synergy between Jira Service Management, Jira, Confluence, and Tempo's advanced suite of tools that help teams focus on outcomes that matter most. Learn how to optimize service excellence and create a robust framework for strategic IT Portfolio Management that aligns with business goals to improve visibility, streamline processes, hit efficiency high notes, and orchestrate resource allocation with precision while maintaining agility.

Learn the benefits of migrating to Jira Service Management Cloud. We'll share the feature differences between the Cloud, Server, and Data Center plans and provide an overview of the tools and resources designed to make your cloud transformation seamless.

Now more than ever dev and ops teams need to come together to build and deliver products and services, fast. Join this interactive session to learn how operations teams using Jira Service Management and development teams using Jira Software can come together for seamless DevOps. We’ll share the latest innovations designed to give devs the autonomy to run fast and speed changes forward, while ops can rest assured that changes won’t introduce risk to the business. You’ll see how to swarm on incidents to reduce resolution times, automatically track deployments to accelerate root cause detection, and carry out blameless reviews for continuous improvement.

Digital-first businesses understand that to provide exceptional customer service experiences, development, operations, and customer service teams need to unite on one platform. See how you can set up an intuitive help center in Jira Service Management to streamline customer requests, make escalations effortless, and automate workflows. We’ll share Atlassian’s vision for customer service management and walk you through setting up Jira Service Management for external support.

IT teams, as the experts in service management, have the power to advocate for business teams to embrace a service culture and deliver support to the business. Join this conversation between Atlassian and Breville, a 90-year old world leader in kitchen and cooking appliances. You’ll learn how Breville brought Jira Service Management beyond IT to empower HR, Pricing, and other teams to deliver exceptional service.

See the latest AI innovations in Jira Service Management, designed to help you deliver great employee and customer support in today’s digital and remote-first world. We’ll show you how Jira Service Management’s virtual agent can automate and proactively resolve service requests, so your team can focus on providing value to the business. Get a glimpse into new AI advancements including the ability to generate quick replies, summarize conversations, and surface relevant context, like knowledge base articles.

For this demo, you're the copilot. We'll take a quick audience poll and deep dive into the topics and features of your choosing. We’ll let you navigate our journey, high velocity style. Bring your questions and curiosities and get ready to learn how to unlock legendary service management experiences with Jira Service Management.