ITSM & ITOM
How Slack streamlined IT support with a little Halp from its friends

Slack provides internal IT support in an environment with no email or web portals – but the journey to get there took a considerable amount of ingenuity. Find out how, in one year, Slack matured from manual, agent-driven ticket entry to Halp-enabled streamlined ticket synchronization between Slack and Jira Service Management.

On-demand
Confluence, Halp, Jira Service Management, Jira Software
DevOps, ITSM / ITOM
IT, Software