Thursday, April 7, 2022 PST
Thursday, April 7, 2022 PST
in Venetian I 
ITSM
Transforming the customer request process at McKesson
Thomas Hardin, Atlassian Administrator, McKesson

Overcoming long-standing practices that no longer meet current needs is a challenge for any company. At McKesson, the process of managing customer requests relied on 10 years of established practices and hours of manual work. In this talk, Thomas Hardin shares how the system was improved despite the complexity of an enterprise with hundreds of customers and counting. Learn how Jira Service Management helps take a customer request from inception to completion.

Secondary Session Type
Customer use case
Session audience team type (please select all that apply)
Business, IT, Software, All teams
Primary Atlassian product focus of the presentation
Jira Service Management
Solution focus
Agile, Collaboration, ITSM
Primary deployment method focus (please select all that apply)
Primarily Cloud
Session theme
ITSM

Transforming the customer request process at McKesson

Overcoming long-standing practices that no longer meet current needs is a challenge for any company. At McKesson, the process of managing customer requests relied on 10 years of established practices and hours of manual work. In this talk, Thomas Hardin shares how the system was improved despite the complexity of an enterprise with hundreds of customers and counting. Learn how Jira Service Management helps take a customer request from inception to completion.

Transforming the customer request process at McKesson sessions

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