Session Details: Atlassian Team 22

ITSM

Digital transformation that saves lives (and time)

Harp Athwal, Global Head of Channel Operations, Adaptavist
Derek Sutton Sutton, Director - Enterprise Architecture & Infrastructure, Sick Kids Foundation

For the team at SickKids Foundation in Toronto, a service management solution is part of something much bigger than completing mundane business tasks - it helps save lives. For decades, the foundation managed one of the largest fundraising operations in Canada using just phone and email. in this session, you'll learn how Atlassian and Solution Partner, Adaptavist, helped SickKids modernize their manual processes and ad-hoc workflows with a central, streamlined Jira Service Management solution.

Secondary Session Type

Customer use case

Session audience team type (please select all that apply)

Business, IT, Software, All teams

Primary Atlassian product focus of the presentation

Jira Service Management

Solution focus

Collaboration, ITSM

Primary deployment method focus (please select all that apply)

Primarily Cloud