Sessions

Jira Service Management isn’t just for IT teams. In this session, you’ll learn how it empowers business teams outside of IT to reduce their service delivery cost by up to 68 percent. With Jira Service Management, teams can optimize their work, remove complexity from their processes, and improve collaboration and visibility across teams. We’ll also cover how reports can help you to better understand your customers.

Learn how Atlassian Analytics can bring meaningful insights to your organization. We’ll show you how to use the pre-built, in-product dashboards to get contextual insights across Atlassian products. We’ll cover integrations and best practices for ITSM and DevOps use cases, highlighting key insights you can act on from Jira Service Management and Jira Software data.

Maintaining culture while scaling is a challenge for small and medium-sized companies, particularly with a remote workforce. In this session, we’ll discuss how one company built a scalable onboarding and enablement process that focuses on value — all entirely managed using Atlassian tools. We’ll dive into the processes, methodology, and tools used to onboard 200 people per year. We’ll also explore ideas such as just-in-time learning, flipped classrooms, and the importance of tools training.

The first step in a successful migration to Atlassian cloud is building a strategic plan — one that considers where you’ve come from and where you’re heading. After that, you have the ability to make the journey to cloud more than just a copy and paste — you can make it a transformation. Join us as we discuss how to build a migration blueprint, including creating an effective cloud tenant map.

Digital-first enterprises today are often forced to forego modern collaboration tools to meet their security/compliance commitments. Atlassian is delivering the best of both worlds by bringing enterprise-grade functionality to Cloud, giving our customers cutting-edge tools without sacrificing trust. In this session, we will show you how Atlassian safeguards your data, and we’ll demonstrate some of our largest trust initiatives and launches across our products.

A few years ago, Accenture Technology in the DACH region began revolutionizing the internal working model, roles, and habits within their Agile unit. Under this new operating model, five thousand team members now have more self-organization and enjoy a more flexible, modern work culture. This session captures the essence of the team’s learning journey, including ways of working, habits, and how they leverage Atlassian tools to steer their business.

Within the company Red Hat, there’s a group that governs Jira processes for more than 1,800 projects and 12,000 associates — and it has been operating for the last two years. How is governance implemented in the open organization? Join this talk to learn how the Jira and Agile group inside Red Hat got started and remains a central piece of our Jira ecosystem.

Human Resources teams are under more pressure than ever to deliver better processes, solutions, and results for employees, people managers, and companies. By creating better processes for workforce planning, Jira Service Management can help alleviate some of this pressure. Learn how HR teams at Atlassian partnered with IT to come up with creative solutions using Jira Service Management to save thousands of hours.

Remote work — it’s not only a flexible solution for increasing employee wellbeing, it’s also a way for your company to incorporate more diversity and inclusion. In this session, you’ll learn how remote work and flexibility can benefit employees of all backgrounds and abilities.

When a popular footwear company struggled to properly scale its Atlassian tools, it turned to Isos for help. The company now benefits from a streamlined request intake process, better team collaboration, more consistent user experiences, and standardization to support future growth. Learn how Isos used Jira Admin, Jira Software, and Jira Service Management to help the company achieve its goals.

Unleash the potential of every team and create alignment on your company’s top priorities through OKRs. Let’s double down on inspirational, yet measurable, goals to drive clear focus areas and increased productivity. Enter Atlas from Atlassian to track your OKRs. Dive into the endless capabilities and see what’s possible across Atlassian’s suite of products — like how to use smart links to your best advantage.

Incidents and downtime are as inevitable as the common cold — and costly too. Does this suck? Yes. But there are ways to keep things running smoothly and find calm through the chaos. Whether you’re new to incident management or trying to tweak a sophisticated, long-running process, this talk is for you. We’ll cover 10 tips that are battle-proven and endorsed by real-life incident managers. Templates for your teams will also be available for download after the talk.

Complexity in software delivery is on the rise. Distributed, autonomous teams are embracing a loosely coupled architecture, moving from monolithic applications to assembling software through collections of components such as microservices. These new dynamic and scalable environments rapidly increase in complexity, giving birth to a new challenge; software sprawl. In this session, we will walk through some of the common symptoms and how to master software sprawl using Compass.

Onboarding is more than just Day 1 on the job and getting a new teammate online and up to speed. From reorgs to ramping up cross-functional teams, effective onboarding is the ongoing knowledge-sharing of processes, rituals, charters, and of course, team bonding — beyond the employee’s first day. Learn how to use Trello and Confluence to set up collaborative and fun frameworks that your teammates will continuously use throughout their role.

Transitioning to the Cloud means that for users, well-known procedures will have to be adapted and new features, implemented. It’s not only the technology that changes; routines and procedures will change too. In this talk, we’ll share how we implemented one of Atlassian’s core values — open company — in our Cloud migration project to support a successful journey.

When a team is working on different projects or from different locations, it can be easy to lose sight of the big picture. In this session, you’ll learn how to run a team sync meeting that keeps your projects on track and your team connected. We’ll discuss how to set up your agenda in Trello and some beyond-the-basics Trello features that can help you get the most out of your meetings.

Product teams across many organizations often don't include their support teams in their development process until closer to a launch of a new feature or product. This can lead to losing valuable insights from their support teams, such as which features are most in demand and what their customers actually want. In this session, we'll examine how an organization improved their support engagement through the use of tools such as Trello, Jira Service Management, and Confluence.

By reducing Jira customizations by 99%, Fidelity Investments significantly improved performance and usability. With 30,000 users and 5,000 Jira projects, this was no easy feat. Learn how Fidelity Investments reduced to 12 workflow statuses, less than 100 custom fields, and only one workflow. The team will discuss how they won over customers and how these changes improved those customers’ opinions of Jira.

Netflix isn’t the typical company and its cloud migration isn’t the typical story. The journey to Confluence Cloud started routinely but slowly went sideways. Layers of data cruft from a decades-old, on-prem install; gaps in the migration tools; and migration testing that felt more like a slow spiral to nowhere led to a crisis point. In this session, you’ll hear how new tools were developed on the fly to close the spaces between and how that led to a migration low on drama and high on likes.

From new users to Confluence pros, the most common questions we get are about creating sites that are easy to navigate and increase team productivity — but are also scalable. How should I structure my Confluence site? Should I make a new space for that? How do I find the right content? While there aren’t simple answers, we can empower you with a UX-driven approach you can use to build the most efficient and effective Confluence instance for your teams.

In early 2022, the Atlas team had a loneliness problem. As a fast moving team, we tended to split down into small workstreams of one or two people, but retros continually highlighted loneliness and isolation with this approach. With General Availability approaching, the team decided to take a novel approach to solving the issue — the Uber Stream: one team delivering three projects simultaneously. This is their story.

Trello Enterprise is getting its biggest update in the last 5 years. We have integrated Trello Enterprise with Atlassian Admin and unlocked long-awaited admin capabilities like user groups, SCIM IdP user provisioning, as well as a unified way to manage all of your Atlassian products in one place, Trello Enterprise included. In this session, you'll learn how to reduce administration overhead and take advantage of these new capabilities.

They’re not alluring. They’re not fun. But forms are the name of the game when it comes to collecting data. This session will cover four use cases to show how teams have been able to adopt Jira Service Management by using forms to collect better data in Jira, provide better service, streamline processes with form automation, and reduce custom fields.

Atlassian products have steadily evolved into a collaborative platform for every team type. As more and more business teams join the ecosystem, new features, apps, and best practices emerge to support smooth collaboration across teams and departments. In this session, you’ll learn how to connect your business teams to software and IT teams for better cross-product and cross-team collaboration. We'll see how tools and best practices can be aligned to create cross-department workflows and we'll use enhanced dashboards for seamless integration.

At Spotify, team autonomy is a staple of the company culture. In their state of aligned autonomy, they’ve increased delivery speeds and effectively connected strategy to execution to make informed decisions. Want to know how they got there? In this session, we’ll discuss a Spotify case study about how they’re using Jira Align and how they are implementing agile at scale.

When we established a Central Atlassian Team, we also developed an operational model for how we planned to collaborate across 10 countries with the Atlassian cloud. In this session, we’ll dive deeper into this operational model, the challenges and thought processes behind it, and engage in a discussion and critique: What could be done better, and what findings can you take back to your own team?

Five years ago, our organization set out to transform our product development teams from waterfall to agile. In this process, we’ve faced many challenges, but by persevering, we have found success through better communication and collaboration, efficiencies in development, and improved quality. In this session, we’ll share what we’ve learned and accomplished through this experience and how Atlassian products have supported us in this transformation.

Jira Service Management’s new Assets (formerly “Insight”) functionality is a powerful way to manage everything within your organization. But how do you get it all in there in the first place? In this workshop, we’ll walk through examples of how to import data into Assets to build a complex, connected, hierarchical schema from a single import file.

How does a large financial institution with a 100k global user base with millions of Jira issues and thousands of projects hosted on 24 Jira instances prepare for its Atlassian cloud journey? In this session, you will learn five key things you can do get your business ready. We’ll discuss our modernization journey and what we’re doing in preparation to adopt Atlassian cloud.

An effective team planning session sets the tone for your team’s week. It ensures all functions of a team are aligned on the broader roadmap, overarching goals for the week, prioritized work, and who’s responsible for what. In this talk, we’ll dive into the key ingredients to a successful planning session, share real world examples, and provide clear steps for how your team can implement the same process we use at Atlassian.

At Confluence, we harness the power of big data to transform the way teams collaborate. This talk will equip you with the tools necessary to gain deep insights into how your team works together and empower you to unify your team‘s practices. We’ll be taking a deep dive into the rich features that Confluence Analytics provides and how you can use them to be a stronger team in today’s remote era.