In steam turbine field service, a single missed handoff can trigger costly delays — yet the industry has long relied on Excel spreadsheets, paper forms, and email chains that were never built for this level of complexity. In this session, Siemens Energy, a global leader in energy technology, and implementation partner HiQ share how they reimagined field service operations within Jira Service Management, achieving 3x faster throughput with full visibility at every handoff.

You'll hear what drove the change, how the platform was architected for scale across a complex industrial environment, and how Rovo and automation are now layered on top to build a system that doesn't just work, but learns.

Key takeaways:

• How to map a complex industrial field service process onto Jira Service Management, without losing the operational nuance that keeps turbines running
• What actually drove the transformation, and what almost got in the way
• Practical patterns for layering AI augmentation onto a stabilised service workflow, with real examples from production