When a single missed handoff in steam turbine field service can cost six figures, paper forms and email chains aren't good enough. In this session, a global energy leader and its implementation partner share how they reimagined field service operations inside Jira Service Management — cutting lead time from 60 days to 21 across ~45,000 assets. You'll hear what drove the change, how the platform was architected for scale, and how Rovo and automation are now layered on top to build a system that doesn't just work, but learns.

Key takeaways:

• How to map a compliance-heavy industrial field service process onto Jira Service Management — without losing the operational nuance that keeps turbines running
• What drove a 3× reduction in lead time (60 → 21 days) and what almost prevented it
• Practical patterns for layering AI augmentation onto a stabilised service workflow, with real examples from production