Ben is a Principal Product Manager at Atlassian where he’s leading the AI transformation of Jira Service Management.  His primary focus is empowering service teams to deliver faster, better service with agentic workflows and to accelerate service team productivity with personalized, proactive and truly valuable AI assistance.Ben has past experience leading service teams which has made him passionate about ensuring that AI is used to solve real service problems and to provide measurable impact on the key needs of service teams and the employees that rely on them.